Joe S.
Fast friendly customer service not a AI…
Fast friendly customer service not a AI who only repeats the same message thanks for the great customer service

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Joe S.
Fast friendly customer service not a AI who only repeats the same message thanks for the great customer service
Holly D.
They've been great! Won the launch giveaway and they credited my account within 24 hours, had trouble with verification and they handled everything super fast and were super nice about the whole process. Haven't cashed out yet, but they've been awesome regarding other situations.
Dannie B.
At first I thought that this casino was just going to be like all the other Social casinos out there. But when I tell you that it was seamless from start to finish, I'd be lying LOL There was a little bit of hiccup with the redemption, but then it was fixed.There was no b*******.There was no top ups, and NO you need to deposit first.Literally two hundred fifty bucks in my account.Immediately... after it was ironed out. And the customer service makes you feel like a real person.That's unheard of in these social casinos. LUCKY ONE IS MY NEW GO TO!
Kimberly S.
Customer service was super helpful and assisted quickly
Jessica W.
LuckyOne.us is a fresh face in online casinos, and I had a blast! Easy sign-up, fun games, turned their $20 Instagram giveaway win into a $159 cashout—instant payout, no fuss. Solid platform, hooked already!
Deana Amis B.
First and foremost the customer service is great, they are super nice and the response time is very quick! I know a lot of people were complaining about not receiving the sign up bonus right away but I contacted support and they were right on it and it was added asap to my account. When it's a new casino there's glitches that need to be worked out and that's to be expected. As soon as they get that worked out it's going to be a smooth ride. I highly recommend this casino just give him time to work The kinks out and you will see!
Tatiana Z.
Support is very nice and they solution your problems very quickly
Krisitin
Great experience so far! Chat support is quick and helpful. Fun games my new go to site for sure!
Response from LuckyOne.usFeb 15, 2026
Hey, really appreciate the kind words. Glad you are enjoying your experience. Means a lot. We will keep bringing the good stuff.