Luckyandloyal.comReviews of luckyandloyal.com

If I could give negative stars I would! Horrible product! Even worse customer service. Bought the brace back in August 2025, my dog passed away less than 2 weeks after I bought the brace. He was wearing the brace and he fell because of it. I have written reviews before, but it is amazing…..they are never posted. I requested a refund, they would not give one to me. They asked for documentation that my dog passed, I sent documentation- they would not refund me. I asked, why did they even ask for documentation about my dogs death- they would not give me an answer. They claimed it was not their fault, but that it was because of a faulty app that they no longer use. But they still did not refund me. They then said it was not within 2 weeks, and I said I received an email from Huma Pierce saying they extended it to 30 days, because of the faulty app. Still would not refund. I asked to have a manager call me. Still waiting- no call. I have repeatedly sent emails- false advertising over and over again. Worst customer service ever- there are a lot of products out there that do work and from legit companies that actually care about you and your pet. Buyer beware!!!!

As far as I’m concerned, everything went wrong tried to get Help tried to return there’s no return policy specially if you’ve tried the harness on your pet now it’s become used and you cannot return. Thanks for spending your $600.

They asked me to provide documentation that my dog had passed away. I understand there are policies, and I couldn’t use the product anymore, but there has to be a line. It felt cold and inhumane, and it also made me feel like the policies could be changed at any time

poor customer service, spent a fortune, didn't fit dog, would not allow me to return. predatory, do NOT recommend. limited comments on instagram posts, intentionally limiting upset customers from telling the truth

I bought the size sleeve and vest that Dr Pierce recommended in our text conversation. The vest was a little large but acceptable but the sleeve was way too small. It took several days of persistent emails back and forth to finally get a return label. Shipped with tracking to Tulsa office and saw it was delivered a week later. The same day I shipped the package I paid the invoice for the return fees and the price difference (increased price) for the new sleeve. Never got new sleeve. Sent lots of emails but only when I got my credit card company involved did I get an email with some lame excuse about an app problem. I sent the sleeve back on July 1 2025 and called my credit card company in early September. They still send me emails telling me how important it is to act quickly to help my dog! They never attempted to directly contact me to make things right. Perhaps some people got lucky but my poor doggie is still struggling with mobility and his over 70 year old pet parents have to support him several times a day just so he can potty with some dignity. Shame on the owner of Lucky and Loyal. In other posts here she whines about how the problem with an app has hurt her business. Not true. The problem is with her and her customer support team. I got my money back but I would have preferred to have helped my dog. Response to Lucky & Loyal. Your customer service is abysmal. You miss the point. You are responsible for my bad experience. I copied you on all the emails I sent to your customer service and even sent pleas for help to your personal email address. You ignored me for months. You never sent me the complete system because you never sent me a second sleeve even though I paid for it and jumped over ever silly hoop you required. Keep deluding yourself about what happened. Your lies will catch up to you. You could have reached out to the people you cheated but instead you have been hiding behind your “terms”. When it comes to the fraud you have been perpetrating these will not protect you. Please stop pretending you care about anything other than money. You exhaust me.

I wanted to love this harness. I read all the great reviews, but the harness did NOTHING for my dog. I reached out to the company, they didn’t even respond. I sent a follow up, no reply again. I went to their site and tried a third time, and they told me I was outside the 14 day return window. Crap company, crap product. Takes advantage of pet parents.

I wouldn’t recommend the use of Lucky and Loyal! They honestly caught me at a sensitive time, I was so wanting to find help for my pet that I bypassed all my normal checks & even paid for expedited shipping. The customer service is awful, placed an order in July a lot of back and forth because it didn’t fit right, same questions being asked wasting time, requested return 8/2, 8/28 after numerous follow ups finally received return label, returned 8/29, they received 9/4 continued having to follow up for credit status all the way up to a few days ago when I finally told them that it’s going to Better Business Bureau did they all of a sudden provide proper attention. Now looking online I see so many others experience the same, it’s extremely disappointing knowing we all love our pets & willing to spend the money to create happy lives for them only to be taken advantage of. ****Updated response to LuckyLoyal Nov8,2025**** If only the issue my family & I experienced was simply due to an “app” failure. It wasn’t, it was a LuckyLoyal customer service failure. Numerous reps saying they would communicate back direct via email but never did. Even the response from LuckyLoyal, of this very valid review is disappointing.