Lucidpress is a brand templating platform that empowers anyone to easily create on-brand content. With easy design, robust brand controls, and customizable templates that lock down critical brand elements, you’ll scale content creation without ever seeing a stretched logo or off-brand color again.
Lucidpress (lucidpress.com) has 218 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Danielle
Appalling company. Last time I used these people was in 2019. Yet woke up today to a charge of £17.11? In 3 years I haven’t used them and now they are charging me? Also been charged £20 for lucid chart ? Whatever that is!! I never signed up to lucid chart so why am I being charged!! Disgusting company. Have emailed and no reply. DO NOT USE
Mohammed D.
Can someone at lucid reached out to me as again like below I have been charged when I cancelled during the trail period.
Beck Physio S.
Good software but I've been billed numerous times after cancelling my subscription on the phone/ online. Support is pretty much absent so its very time consuming chasing refunds.
Response from LucidpressMay 24, 2021
Hi Beck, Thanks for leaving your feedback. It appears that we were successfully able to refund you for your Lucidpress subscription when you reached out to cancel. You did reach out about additional charges today which were related to a different subscription with Lucidchart (not Lucidpress) so we forwarded you to the Lucidchart team who should follow up soon!
Kacy C.
I tried Lucid Press in order to publish on multiple platforms. During the trial period I discovered that it was not robust enough to rival Adobe InDesign. I cancelled my trial but I was billed anyway. Lucid Press billed me $390 for a year of software. There was never an invoice or receipt sent to me. I did not locate the billing error until a much later date -- while preparing taxes. Lucid Press was unhelpful and refused to refund the error. I had not touched the software since before the trial period ended. All said, this was a $400 bogus charge and has left me with a negative opinion of the company. * Update: I was offered a partial credit in lieu of a refund for this billing error. I determined during the trial period that this program is not suitable for my needs. A partial credit is not an acceptable solution to this $390 bill.
Response from LucidpressMay 5, 2021
Hi Kacy, We are very sorry to hear about your experience and do appreciate you bringing it up so we can look into your account closer. You seem to have upgraded to a team account which is why the bill was higher than the normal individual subscription. We send out emails when a trial is expiring so that you know to cancel your subscription before you are billed if you wish to do so. You can also see your invoices in your account settings and configure your notifications for sending receipts. We do know that it can be frustrating when you see a charge that you forgot about signing a subscription for! In cases like that, we do issue refunds if you reach out within a reasonable time for us to review your account. I do see that you successfully canceled your subscription on May 4, 2021, however, we do not see a cancelation or record of you reaching out to us around the original charge date of May 10 2020 when your subscription began which explains why we may have not been able to issue a refund. For the inconvenience, our team would be happy to issue a partial courtesy credit towards accessing the platform if you reach out to [email protected].
Phil W.
I think the software is good and intuitive, but their charging and lack of communication is poor. I've just had an email saying my 'subscription had been changed' (it had actually doubled, and they were already seeking payment for a subscription that renews in November 2021), but without any further explanation. The only explanation I found was in one of their responses to a bad review on this site! Not great, Lucidpress. You're letting down a good product with poor customer service and communication.
Response from LucidpressJan 14, 2021
Hi Phil, we are very sorry for your poor experience. We have tried to contact you via email but have not heard back. Thank you for leaving your feedback. Would you please reach out to [email protected] so that we can review your account with you and see what we can do to resolve this?
cheewai S.
I have requested a refund on the subscription that I had to cancel before the trial expires. But, still, the auto-billing still happens. I had sent 2 requests for a refund to the support team End up with a subscription had expired email notification. The best part now is I don't receive any refund for the canceled subscription. and no one from the support team is responding to my emails. It's very frustrating & disappointing Is Lucipress a legitimate website or a total scam?
Response from LucidpressJan 6, 2021
Hi Cheewai Soong, We're sorry to hear that you had this experience. Thank you for leaving your feedback. We were unable to match any tickets to the name you provided in this review. Would you please reach out to [email protected] so that we can review your account with you and see what we can do to resolve?
Jay
I only used LucidPress to do one project and I was sure I cancelled it, but since using it I have been charged over and over again without any email notification and only received one when I had no more money in my account. Not informing me when I was paying monthly since April 2019 is very scummy and I’m out a hundred dollars. It was my fault, but the fact that LucidPress only notified me once I had no more money is incredibly scummy and I will not recommend the service it to anyone know. Every subscription service and phone plan I know always notified me and the fact LucidPress didn’t and the fact the prices more than tripled is incredibly shady to the consumer.
Response from LucidpressJan 4, 2021
Hi Jay, We're sorry to hear that you had this experience and we appreciate you leaving your feedback. Would you reach out to [email protected] so that we can review your account with you and see what we can do to resolve?
ryandelaney
I was charged 120.00 today without my consent. I did not purchase any product and would like a refund. I enjoy the product and will happily give a 5 star review if this issue is reconciled in a timely fashion. -Ryan
Response from LucidpressDec 14, 2020
Hi Ryan! I believe you reached out to our support team and we were able to find your paid account and resolve the issue. If you have anything else we can help you with, please email [email protected]. Thank you!
