Molly B.
Average experience
I don't feel like I had a great experience. I am not from the US, so was already a bit nervous about buying an expensive item from a different country. After placing my purchase I received two emails with different shipping information. I sent customer service an email querying why I'd been given two different tracking numbers and didn't receive a response. I had to reach out to Fedex to get clarity on the status of my order's shipping info after no one from L&R replied to my email. Giving three stars because I did eventually get my order & I'm happy with the product, I just think the customer service could do with some improvement.
Response from Luca & RomeoFeb 17, 2026
Thank you for taking the time to share your feedback. We’re genuinely glad to hear that you received your order safely and are happy with the product. We’re sorry to hear about the confusion surrounding the tracking information. In some cases, international shipments can generate multiple tracking updates or labels within the FedEx system, which can understandably cause concern. That said, we’ve carefully reviewed our inbox and were unable to locate an email regarding this issue. We pride ourselves on prompt responses, as reflected in our communication here, and we would have absolutely addressed your question right away had we received it. If you’re open to it, please feel free to forward the original message to us at [email protected] so we can investigate further. For future reference, we’re also available via live chat on our website and by phone during business hours if anything ever feels urgent. We truly appreciate your business, especially as an international customer, and we’re glad everything ultimately arrived safely. If there’s ever anything we can assist with moving forward, we’re here to help.