Karen L.
Painfully slow delivery.
Order confirmed on 22/07/26 today is August 7th and still no delivery details. Company has been responsive to emails but be aware the delivery is very slow. I hope the pendant is worth it!!!
Response from LubrelAug 12, 2026
Hi Karen, Thank you again for your patience while we followed this delivery through. We’re pleased to confirm that Australia Post shows your pendant was **successfully delivered at Coffs Harbour Plaza on 10 August at 9:49am**. Your order was placed on 22 July and dispatched on 25 July after our final quality checks. Unfortunately, the international transit and customs process meant there was a period where the local tracking showed very little information, which we understand made the wait feel much longer. We really appreciate you mentioning that our team stayed responsive throughout, and we hope you’re enjoying the pendant now that it has arrived. If you feel your overall experience has changed now that the order has been delivered, we’d be very grateful if you chose to update your review to reflect the complete experience. Warm regards, Lubrel Customer Support