LowfarebuddyReviews of lowfarebuddy.com

Booking was very simple at first. I then received a call about a change in price for my booking. It wasn't too much of a difference so it was no problem. I expected to receive my e-ticket ahead of time, but that didn't arrive until 24 hours before my flight, and I had to contact customer service. I will say customer service answers quickly and no matter the time. Upon my return I had issues with my ticket being cancelled, my confirmation code being changed, and instead of leaving on my original departure date, my ticket was cancelled, my return flight was refunded, and I had to book a completely different ticket directly through the airline. I will not use this company again or recommend to anyone.

No es correcto, ES UN ENGAÑO ofertar a 180 usd en la página y después llamar para aumentar 90 usd adicionales. Terminé pagando 269.99

In July 2024, I booked a round trip flight with LowFareBuddy (LFB) They typically provide low-cost boarding passes within 24-48 hours of the flight time. This was not my experience. On the day of my flight, I still had not received my boarding pass. I called them many times and they didn't answer, nor did they reply via email. On that day I had to book new tickets at market price which was much higher because the plane was due to depart in only a few hours. When I finally returned home from my trip, I was able to get in touch with the business owner who assured me I would be refunded. However, a refund wouldn't make things right. I had already spent hundreds extra to rebook because the company did not follow up on their promise and did not provide boarding passes. I had to call the business owner many more times with threat of a law suit before they finally agreed to give me a voucher for the additional amount I had to pay out of pocket on that day. As of writing this review, it is now October 2024. I have gotten in touch with LFB to use the voucher they promised. They didn't let me use this voucher for anyone other than myself. I reluctantly agreed to pay because the flight price was still quite good. A few days later, I realized the return flight needed to be rescheduled so I agreed to give up my voucher to have this done. In summary, it is not worth saving a $10-20 dollars to spend hours getting them to take responsibility for their mistake. In the end, I believe I gave them a great deal to simply change my return flight in exchange for the $309 voucher they owed me. To LowFareBuddy - I hope you will take better care of your customers in the future. You should have given me the $309 and cleared your mistake 3 months ago.

I booked tickets to Florida on United Airlines and after waiting hopelessly for more than 12 hours without any flight confirmation, I was able to speak with customer service agent Elena Lopez. Elena is a patient and very good customer service agent who did her very best to help us. She was very sincere in her efforts to help us and called and emailed multiple times with all the information we needed. However, I can’t help that I am disappointed that my flight has now been changed from United Airlines to Frontier airlines. It is frustrating that this company takes payment for reservation on one airline and finally tells the passengers that the seats are not available on that flight. I was given an option to pay an additional $1000 to fly on United or just accept reservations on Frontier Airlines. While I was super angry about it, the only saving grace was the patience and support of Elena Lopez. I had to accept reservations on Frontier Airlines or lose $75 head to cancel my reservation on United airlines although it was not yet 24 hours since I made the booking. I did not want to pay $300 penalty (we are four passengers) for no fault of mine. It sounded like this company likes to force passengers to fly Frontier Airlines and leave us with very few practical options, which made me very angry. Elena understood all the hassles I went through, and realized that this was an emotionally draining experience for me. She was kind enough to offer a couple of compensatory perks including a small discount on the Frontier airlines etc. Elena was very prompt in keeping me posted about the reservations and also arranged a conference call with my husband, her and I, so we could finalize the tickets. While I appreciate Elena’s sincere and earnest efforts to offer customer support, I don’t think I would use this website for my future travels. This company is fortunate to have a customer service agent like Elena Lopez, who is truly a saving grace. Thanks for your support Elena.