Myrtle
I have emailed 4 times asking for my…
I have emailed 4 times asking for my subscription to be cancelled and refunded as per their instructions and have not even heard back. I very much suspect this company is a scam and should be avoided completely. I have a large Instagram following that will be hearing about this awful experience.
Response from LoviJan 28, 2026
We're really sorry to hear about this experience — that's absolutely not the standard we aim for. To resolve this as quickly as possible, we requested your details via Trustpilot, but unfortunately, we didn't receive any identifying information. We also searched our app and subscription systems and couldn't find an account or any recent support requests matching your message, so at the moment we're unable to locate your case or help you directly. If you still need assistance, please email us at [email protected] with the email you used to sign up (or any receipt/subscription confirmation), and we'll personally investigate and resolve it as soon as possible. Thank you, Alexey and the Lovi Team 💜️