LoviReviews of lovi.care

I was confused by the sign up process and thought it included some sort of product per month, but it is just for the app recommendations. However I have to say I emailed straight away to the team requesting a refund and cancelled my subscription on the app and they have confirmed my refund is on the way. So good efficient customer service, maybe just make costs clear on the sign up and what extras will need to be paid for on top of subscription :)

The app is extremely confusing. For the price that you’re paying you would think you’re getting samples of different creams for your face. I was completely shocked to find that somehow I was billed twice. I knew I pressed the first button to accept the subscription, but then don’t know how I did the second button. Now for the exciting part, I emailed them Christmas Eve about canceling the subscription and a full refund and within hours I received an email stating no problem. They apologize and immediately let me know. I would get my refund within five days. I was ready for a fight but the company came through like a champ. I truly love the concept of this app. The price is ridiculous for no samples you’re just giving us directions on what to try. I love the AI and facial scan, but I think there’s some extra work that needs to be done in order to take this app to the next level. I gave it four stars for the potential I see in it and the quick response to getting my money back.

Great app. I enjoy using it and find it helpful for my skincare needs.

Previously wrote a one star critical review regarding confusion around online purchase of what I thought was an opportunity to buy a bundle of products but it was actually just a subscription fee that then allows you to purchase bundles which is not what I can afford and not what I thought I was paying for. I did give feedback that more clarity was needed about what you are purchasing online because you don’t know until you pay that there’s more steps and money you have to pay. I gave a 4 because I appreciated how fast they responded and immediately wanted to resolve my complaint and refund me. And it felt like it was a real person on the other side following up. They’re not the only company that has this confusing online purchasing process but so far I think they’re the only ones that get back really fast and you don’t have to argue. I appreciated the customer service.

This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over again. They refused to refund my money. I did not use their service. If you see their ad on Instagram, Facebook or any social media please don't click they will scan your face and charge you. Update on my last review, my £59.98 has been refunded Thanks to Sofi, she refunded my payment into my bank account

I definitely see a difference in my skin since using the app if anything it helps me be more consistent

I found this app through an Instagram advertisement and decided to test it. However, because my language I did not fully understand the subscription process and accidentally completed a paid subscription that I did not intend to make. As soon as I realized the mistake, I contacted the support team by email and also messaged on Instagram and TikTok, but unfortunately, I have not received any reply so far. Updated Review: I would like to update my review — after contacting the Lóvi support team, my issue was resolved and the refund was successfully processed. I appreciate their prompt assistance in handling this matter. Thank you for your help!

Not sure about the results yet, but the brands lovicare recommends are 100% safe