LoviReviews of lovi.care

Response from LoviMar 16, 2026

Hi, Thank you for taking the time to share your experience. We're really sorry to hear that the app felt frustrating and that the AI responses didn’t meet your expectations. That’s definitely not the experience we want anyone to have. Our management team has sent you an email to go over your concerns in more detail and clarify everything. We genuinely want to understand what happened and see how we can make things right for you. If you have a moment, please check your inbox. We’d really appreciate the chance to help and improve your experience! Warm regards, Margarita and The Lóvi Team

Response from LoviFeb 16, 2026

Hi! We’re sorry to hear this was your impression. That’s definitely not the experience we aim to deliver. Our Management Team has already reached out directly to clarify a few points and better understand what happened on your side. The feedback and scan results are generated based on the information provided during the assessment, but if something didn’t feel right, we truly want to look into it properly. We’re open to reviewing everything with you in detail. Just reply to our email, and we can sort this out together 💜 Warm wishes, Margarita and The Lóvi Team

Response from LoviFeb 10, 2026

Hi Jack, Thanks for leaving this, it’s clear how frustrating that experience must have felt. That’s not the feeling we want anyone to walk away with, and we hope you can give us a chance to make things right! We’d like to look into this for you and ensure a full refund is processed. To do that, we just need a way to locate your account. If you’re open to it, please reach out to us directly at [email protected] or share the email address linked to your Lóvi account. Once we have the details, we’ll take care of everything from there 💜 Margarita and The Lóvi Team

Response from LoviFeb 7, 2026

Hi Stacey, We’re really sorry this didn’t land the way it should have. We can see how the experience felt confusing. Lóvi is meant to help with personalized skincare guidance and product recommendations, but we understand that what you expected wasn’t what you received, and we never want you to feel misled. We’re ready to issue your refund right away. Just let us know the best email to reach you, or send it to [email protected], and we’ll handle it promptly. We hope you can give us the chance to make this right! 💜 Margarita and the Lóvi Team

Response from LoviFeb 5, 2026

Bonjour ! Je suis vraiment désolé pour cette expérience. Ce n’est absolument pas ce que nous souhaitions ni ce vers quoi nous tendons. Je vais maintenant demander vos informations via Trustpilot. Merci de bien vouloir fournir votre e-mail d'inscription, et nous ferons de notre mieux pour vous aider. Merci, Alexey et l’équipe Lóvi

Response from LoviFeb 4, 2026

Hey! Sorry to hear you didn't like our initial offer. We'll get in touch with you to see if we can find a better option for you :) Thank you, Alexey & the Lovi Team

Response from LoviFeb 4, 2026

Hey! Sorry for that! This might happen when, for example, you used a different e-mail when making a purchase on our website. We'll reach out to you and fix your subscription situation, as well as provide a refund if necessary. Thank you! Alexey and the Lovi Team

Response from LoviJan 31, 2026

Hey! We're sorry you didn't like the product. If you didn't find it a good fit, we'd be happy to issue a refund. Please let us know which subscription you have, and we'll check whether we can help in your case. Unfortunately, I was unable to identify a subscription associated with your e-mail in our system. We'd also appreciate it a lot if you could share what it is that you didn't like about the product, that would help us make it better for everyone! Thank you, Alexey