LoviReviews of lovi.care

Response from LoviJun 7, 2026

Dear Natalie, We're really sorry to hear about your recent experience, and we completely understand why you're frustrated — we would be too. We genuinely want to help sort this out for you. Just to clarify how Lóvi works, as we want to make sure there's no confusion: we're an AI-powered skincare app, so there's nothing physical that gets sent out. Your plan is activated through the app as soon as the purchase goes through. We also checked our inbox and unfortunately couldn't find any previous messages from you, which makes us really glad you reached out here so we can finally connect. Please share your email address with us here or drop us a message directly at [email protected]. We'll pick it up straight away and make sure you're taken care of immediately 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 1, 2026

Dear Amanda, Thank you so much for taking the time to share this. We're sorry to hear about the reaction you've experienced, and we want you to know that your skin health and safety are our absolute priority. We also hear you on the product tracking and the alternatives, and we've already taken note of everything you've raised. Our management team has reached out to you directly to look into all the details together, and we genuinely look forward to your response so we can make this right for you. We're here and ready to help! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviMay 27, 2026

Dear Margi, Thank you for sharing your feedback, and we're sorry to hear about your frustration. We take every concern seriously, so we thoroughly reviewed your full conversation with our team. The skin concerns and goals reflected in your results can be adjusted directly within the app, and our team was ready to guide you through that process. Regarding the email issue, your account is linked to a different address than the one you shared with us. We identified this and provided you with the next steps to locate it, but unfortunately, we didn't receive a response from you. Our management team has since reached out directly to help resolve this, and we kindly ask that you reply there so we can sort everything out as quickly as possible. We genuinely want to make this right for you and we hope you can give us a chance 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviMay 26, 2026

Dear Alvin, Hi Alvin, we completely understand why you felt upset about this situation, and we’re really sorry for the frustration it caused. After checking your case, we can see that the charges continued because the subscription’s auto-renewal was still active. We also want to reassure you that your messages were not ignored. Our team did respond, and our management team has personally reached out to you with a resolution so we can make this right as quickly as possible, including refunds for the charges. We’re just waiting to hear back from you now! Warm regards, Margarita &Lóvi Management Team

Response from LoviMay 25, 2026

Bonjour, Merci pour votre retour. Nous sommes désolés que l'expérience ne vous ait pas impressionné, nous aimerions vraiment comprendre ce qui n'a pas répondu à vos attentes. N'hésitez pas à nous écrire à [email protected], notre équipe sera ravie d'échanger avec vous. Bien cordialement, Margarita & The Lóvi Team 💜

Response from LoviMay 21, 2026

Dear Steph, We're truly sorry to hear this has been so frustrating and completely understand how it feels. To give a little context: Lóvi is an AI-powered skincare app that provides personalised routines and product guidance, not a product retailer. Our AI assistant handles the first touchpoint, and from there, real humans on our support team take over every conversation. We'd genuinely love to dig into what happened with your charges and get your refund sorted without any further delay. If you're happy to drop your account email here or reach out to us directly at [email protected], we'll make it our priority. Again, we're sorry this has been such a poor experience, and we will do our best to make things right once we get your details. Warm regards, Margarita & The Lóvi Team

Response from LoviMay 11, 2026

Hi, Thanks for drawing our attention! Upon checking your account, we see that your subscription has already been successfully cancelled. Our team has also reached out to you directly with confirmation and additional clarification. We truly value your experience and look forward to your response so we can ensure everything is fully resolved! Warm regards, Margarita & The Lóvi Team

Response from LoviApr 7, 2026

Hi Anahit, Thank you for flagging this, and we sincerely apologize that your preferences were not reflected in your recommendations. Having K-beauty products appear after you specifically asked to exclude them, and receiving acid-based suggestions with rosacea, is something that should absolutely not have happened, and we take that seriously. We would love to look into this and make it right for you. Please reply to the email our Management Team sent earlier so we can review your profile and ensure your routine is properly adjusted to your skin condition and preferences. Warm regards, Margarita and Lovi Team 💜