Egidija G.
A good product with bad subscription practices
I subscribed to a one-week plan (9.99€), but the renewal terms were not clearly and prominently disclosed at the point of purchase. I was subsequently charged for a full yearly subscription (39.99€) without what I consider clear, informed consent. I contacted support immediately. While future payments were cancelled, the company refused to refund the charge already taken, despite the fact that I did not intend to continue the service beyond the initial period. This raises serious concerns about transparency in subscription billing and whether users are being adequately informed about automatic renewal and pricing changes. I have initiated a dispute through my payment provider and will escalate the matter further if needed. If the company resolves this issue by issuing a refund, I will update or amend this review accordingly. Update: I received the full refund. If this whole situation wouldn’t have happened, I would keep occassionally buying the weekly subscription, because I did find value in Lovi. I bought the products it recommended and I’m truly enjoying them - they do target my issues and fit me well.
Response from LoviApr 13, 2026
Hi Egidija, Thank you for taking the time to update your review, and we are genuinely glad the refund reached you. We also hear your concerns about how the renewal terms were communicated, and we take that seriously as something we continually work to improve. It means a lot to know that despite everything, the product recommendations actually worked for your skin and that you found real value in what Lóvi suggested. That is what we are here for, and we hope that at some point down the road, you might give us another chance on your own terms. Warm regards, Margarita and Lovi Team 💜