LoviReviews of lovi.care

Response from LoviAug 12, 2026

Hi, We’re sorry you’ve had such a frustrating start with Lóvi. Seeing “lost connection” repeatedly, especially when you’re simply trying to use the app, is definitely not the experience we want for you. We’d really like to understand what’s happening on your side and see if we can help resolve it. If you’re willing, please reach out to our support team with the email linked to your Lóvi account and mention this review. We’ll be happy to look into the connection issue with you. We’re sorry we didn’t give you the smooth experience you expected, and we appreciate you taking the time to let us know. Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi, Thank you for sharing your experience! Looking into this, it appears an AI Bundle may have been mistakenly added to your purchase, which includes additional AI-powered features and comes with a separate charge. This would explain the extra £39.99 payment alongside your £19.99 discounted plan. We'd be happy to remove this for you and ensure everything is resolved. To locate your account and take care of this promptly, could you please share the email address associated with your subscription here? Once we have that, we'll reach out directly to sort this out. Warm regards, Margarita & The Lóvi Team

Response from LoviJul 22, 2026

Dear Sarah, We're really sorry to hear the moisturiser hasn't been working for your skin, that's the last thing we want, especially when your skin already needs extra hydration. 💜 The fit score is based on the information provided during your skin assessment, so if the results aren't feeling right, it might be worth revisiting your skin profile to make sure everything is reflecting your skin's current needs accurately. We'd love to help you find something that actually works for you! Please reach out to us at [email protected] and our team will personally look into your recommendations and make sure we get this right for you! Warm regards, Margarita & The Lóvi Team

Response from LoviJul 20, 2026

Hi Yasothai! We're incredibly sorry to hear about such an experience, let us clear things up 💜 What you most likely encountered after your initial subscription was an offer for our optional AI features add-on. This is entirely optional and can simply be skipped. Your main plan already includes personalised product recommendations and your skincare routine without any additional purchase needed. We're sorry this wasn't communicated clearly enough and that it felt misleading, that is genuinely never our intention. Based on your review, we weren't able to locate your account on our end to reach out directly. Could you share your email address here or drop us a line at [email protected]? We'll get back to you immediately to clarify everything and make sure you're getting the full value of what you've paid for. We'd really appreciate the chance to make this right for you! Warm regards, Margarita & The Lóvi Team

Response from LoviJul 15, 2026

Dear Natalia, We're really sorry this experience left you feeling this way, that's genuinely the last thing we want. The additional charge was for our optional AI add-on, which was selected at the checkout stage alongside the main plan. We understand it may not have been presented clearly enough, and that's something we're actively working to improve. Our team was with you within 25 minutes and made sure everything was sorted without any unnecessary back and forth (including the refund confirmation), because that's just how we operate. Our management team has since reached out to you personally, and we'd truly love to hear back. We have something special waiting for you, and we'd really love the chance to turn this experience around 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJul 2, 2026

Hi! That's definitely not the experience we want for you, and we'd love to look into this together 💜 Our management team has already reached out and is awaiting your response. We'd like to review your recommendations personally and make sure everything is properly tailored to your skin's needs! Warm regards, Margarita & The Lóvi Team

Response from LoviJul 2, 2026

Hi! We're sorry to hear the experience hasn't felt worth it so far, and we'd love to help you navigate the app and find what you're looking for. Our management team has already reached out to you directly, and we look forward to hearing back so we can sort everything out for you personally! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 10, 2026

Hola, Muchas gracias por escribirnos, y lamentamos sinceramente su frustración, la entendemos perfectamente. Queremos aclarar algo importante: Lóvi no envía productos físicos. Somos una app de cuidado de la piel que ofrece recomendaciones de productos personalizadas y rutinas adaptadas a su tipo de piel, por lo que no hay ningún pedido que pueda enviarse por correo. Hemos revisado nuestros registros y no hemos encontrado ningún mensaje enviado a nuestro equipo de soporte desde su cuenta. ¿Podría compartir su dirección de correo electrónico aquí o escribirnos directamente? Queremos ayudarle a aclarar esto cuanto antes. 💜 Un saludo, Margarita & The Lóvi Team