LoviReviews of lovi.care

Response from LoviJul 22, 2026

Hi! Thank you for sharing this, both are really valid points, and we hear you 💜 The ability to add your own products directly into the app is something we're actively working on and hope to release soon. As for the routine not feeling fully aligned, we'd love to look into that more closely for you — could you reach out to us at [email protected]? We want to make sure everything feels consistent and makes sense for your skin! Warm regards, Margarita & The Lóvi Team

Response from LoviJun 22, 2026

Hi! Thank you for sharing this! We're sorry to hear the experience didn't meet your expectations, and we'd genuinely love to understand more so we can help. Could you please reach out to us at [email protected]? We want to make sure your routine and recommendations are properly tailored to your skin, and we'd love the chance to make this right for you. 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 11, 2026

Hi Ana, We're really sorry this hasn't been the experience you were hoping for, and we completely get why that's upsetting, especially when you've trusted us with a 3-month plan. Our team has dropped you an email to chat through everything and see how we can help. Please do check your inbox, we really want to sort this out for you. 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 3, 2026

Hi, Thanks for sharing your thoughts! We'd love to understand your feedback better, could you tell us a little more? We're always looking to improve, and your thoughts genuinely matter to us. Feel free to also reach out to us directly at [email protected], and we'd be happy to chat! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviMay 29, 2026

Hi Zehra, Thank you so much for this thoughtful feedback. All of your points are heard loud and clear. As for the skin analysis — your photo gives Lóvi quite a lot to work with, but if you ever feel uncertain about your results, our team is always happy to help you fine-tune your skin profile for the most accurate recommendations possible. Feel free to reach out anytime! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviMay 28, 2026

Hi Allana, We're glad the recommendations were a good fit for you! We do share links to marketplaces to make it as easy as possible; however, many of the products can also be found in local stores. That said, availability can vary by region, and we completely understand that sourcing items individually isn't always convenient. If you'd like help finding alternatives that are easier to get your hands on locally, our team would be happy to help, feel free to reach out to us at [email protected]. We're always here! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviMay 14, 2026

Hi, Thank you for taking the time to leave a review and for being honest with us. We're sorry to hear the results haven't fully met your expectations yet. You deserve to see real progress across all your skin concerns, not just in one area. Pores can be particularly tricky to tackle, and the journey can take longer than we'd like, but we don't want you to feel stuck. Please do get in touch with our support team — we'd love to revisit your routine and make sure it's truly working for your skin. We're committed to getting you there! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviMay 14, 2026

Dear Marie, Thank you for taking the time to share such thoughtful feedback. We really appreciate it and completely understand where you're coming from! You'll be glad to know that routine customization is actually something we're actively working on right now. The ability to incorporate your own favourite products into your personalized routine is on its way, and we can't wait for you to try it. We'll make sure to let you know as soon as it's live! We hope this update will turn that 3 into a 5 for you 💜 Warm regards, Margarita & The Lóvi Team