Elena I.
As a business owner myself
As a business owner myself, I know the importance of putting customers first—and this company does the exact opposite. I was charged nearly £20 almost instantly, only to receive a basic, automated face scan. Realizing the service was completely misleading and overpriced, I canceled my subscription immediately and asked for a refund. Customer support refused to approve it, leaving me out of pocket for a service I barely used. Unfair billing practices, zero customer care, and a complete waste of money. Do not give them your payment details!
Response from LoviSep 9, 2026
Dear Elena, Thank you for drawing our attention, we completely respect how strongly you feel about customer care. However, our team does not refuse refunds for unused service that falls within our refund policy. That is simply not something we do, and it goes against everything we stand for. So if that was the experience you had, we want to get to the bottom of it. After searching our records based on your name and details, we unfortunately weren't able to locate any previous correspondence or account linked to you. This makes it difficult for us to understand exactly what happened. Could you please share your account details with us? Once we can locate your account, we will review everything that happened and make sure you are fully taken care of. We'd really love the chance to restore your trust, and we look forward to hearing back from you. Warm regards, Margarita & The Lóvi Team