LoviReviews of lovi.care

Response from LoviAug 31, 2026

Hi Jes, Thanks for giving it a shot and for the honest update. We're sorry to hear the products have been tricky to track down in your area, that's a real barrier if you can't actually get your hands on what's being recommended. We like that you're planning to give it another month or two, as the skin (and finding the right products) really does take a bit of time, so I think that's a smart call. In the meantime, if you let us know your area, we might be able to point you toward where to find some of the recommended products, or suggest alternatives that are easier to get where you are. Hope the next couple of months turn things around for you. We'll be here if you want to check back in 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviAug 31, 2026

Hi, Thank you for such a thoughtful, detailed review. This genuinely useful feedback is worth so much more to us than a quick star rating, so we really appreciate the time you put into it. Really glad to hear the product breakdowns, the scan feature, and the routine ordering are working well for you. Those are features we care a lot about getting right, so it's great they're landing. The two issues you raised are completely fair, though, and we want to be upfront rather than brush past them. Not being able to add a scanned product into your actual routine is a real limitation. We can see exactly why that feels like it defeats the purpose when you've already found something that scans as a close match. And the gap you noticed between a 70-75% match being recommended while a 90-97% match turns up later is a legitimate question about how the matching is working, you shouldn't have to go digging for the better option yourself. We don't want to promise a fix we can't guarantee, but we do want to make sure this actually reaches the team working on the recommendation logic and the routine customization, because both points you raised are exactly the kind of thing that should shape what we build next. Thank you again for laying it out so clearly. Warm regards, Margarita & The Lóvi Team

Response from LoviAug 25, 2026

Hi! Thank you so much for such a detailed and thoughtful review, this is genuinely gold for our team! 💜 Your point about being able to reflect your own product choices in the routine is something we hear a lot and are actively working on. The AI chat consistency and memory between sessions are also on our radar, you're absolutely right that those need to feel more reliable. And the classification issue is something we'll be passing to the team to look into right away. We're really glad the scanning and guidance side of things is working well for you, and we hope the improvements we're building will get you to that 5-star experience before long! Warm regards, Margarita & The Lóvi Team

Response from LoviAug 25, 2026

Hi! Thank you for sharing this, and you're definitely not the only one feeling this way! Being able to build a routine around what's already on your shelf is something we're genuinely working hard to bring to life, and we can't wait for you to see it. In the meantime, we're really glad the facial scan is doing its job for you, that progress tracking feature is one of our favourites too! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviAug 19, 2026

Hi! Thank you for taking the time to share such thoughtful feedback. this is genuinely the kind of input that helps us build something better 💜 The idea of addressing multiple skin concerns at once and mapping out how they can be tackled by stages is something we'd love to explore, and we've passed this directly to our product team. We hope to make that experience much more nuanced going forward, fingers crossed you'll see it reflected soon! Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Jessica, Thanks for the honest feedback! Glad the plan itself felt like a good fit, but getting a new set of recommendations before your first order even arrived would throw anyone off. That timing's on us to improve, not something you should have to deal with. We'll pass this along so the team can look at how recommendations refresh after a purchase. Appreciate you flagging it! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJul 30, 2026

Hi! Thank you for sharing this. We're genuinely sorry the experience left you feeling unheard. Your point about being able to exclude specific ingredients like centella asiatica is such valuable feedback, and we've passed it directly to our product team. As for the response you received, we're sorry it felt disconnected, that's not the standard we hold ourselves to. Could you reach out to us again at [email protected]? We'd love to personally look into your profile and make sure your recommendations are properly tailored around your allergy. Warm regards, Margarita & The Lóvi Team

Response from LoviAug 3, 2026

Hi! Really glad we could take care of that for you! We hope we get the chance to show you what Lóvi can really do for your skin someday 💜 Warm regards, Margarita & The Lóvi Team