William
I order a pet tag in May of '18 and…
I order a pet tag in May of '18 and when I received the tag it had the wrong telephone number on the tag. I e-mailed informing you of the mistake but, there was no response from your company about the mistake. William
Response from Love Your Pets™Oct 31, 2018
Hi William, We are so sorry to hear this was your experience. Customer Service is very important to us. If we create an error on a tag, we will redo the tag and send out to you at no charge. We noticed on your order that you may have had a 1 in front of the number that you did not want? We were unable to locate an email to us from you and we tried to contact you by email on October 24th as soon as we received notice and again on October 30th to get a replacement tag on the way! It is very important to us that you receive a correct tag. Please accept our apologies. We hope to hear from you! Thank you, Love Your Pets