Love Your Pets™Reviews of loveyourpets.com

Response from Love Your Pets™Oct 23, 2019

Dear Jerome, We were sorry to see this review and it is unfortunate it contains inaccurate information. We have not delivered a tag with wrong information. The tag has not yet arrived to you as it shipped yesterday. We do remain available to work with you and want to help get a good resolution. We understand you wanted to change the tag after you ordered it but the email you sent did not provide the engraving you would like. We responded right away to your email to clarify and help you add engraving details but we did not get a response back from you. We can not add engraving to any tag without receipt of the exact engraving a customer would like. We did not receive a response from you so the tag was submitted as ordered. We engrave the tag as submitted unless we get exact changes in writing or discussed over the phone. We let customers know this in our confirmation email we send after we receive all orders. As we let you know, your order shipped late yesterday, Oct 21st. The tag has not yet arrived as indicated in this review. The tag was engraved as you ordered, shipped to you and the tag is not missing submitted information from the order. We always work with our customers and strive to find good solutions. We sent you an email offering to help with the situation by trying to discuss getting you another tag you want with the changes. We hope to hear back from you via email to get a resolution! You can also call us at 541-451-2221. Thank you, Love Your Pets

Response from Love Your Pets™Mar 4, 2019

Hi Ngoc, Thank you for your order. Customer Service is paramount to our business. Thank you for responding to our email and providing a new address so we could get your tag resent to you! Your new tag for your pup is on the way! Again, you can reach us for anything further at [email protected] or 541-451-2221. Thank you! Love Your Pets

Response from Love Your Pets™Dec 19, 2018

Hi Dawn, Thank you for your order. We reached out to you via email December 17th in hopes we can understand this better and find a resolution to the issue with your aluminum tag. We were surprised to see this review as our customers are happy with the tags we produce. We hope to hear back from you. You can also reach us at [email protected]. We offer a guarantee and look forward to helping you on this issue with your tag. Thank you very much, Love Your Pets

Response from Love Your Pets™Dec 3, 2018

Hi Sarah, Thank you for your order and we are glad you got our review. Customer Service is paramount to our business. We reached out to you via email for a third time today at this same email address where you received the review in hopes to connect with you. We received 2 correspondences from you. The first email was on 11/9 and the second one was on 11/19. We replied via email to you both times asking for you to please confirm your shipping address is correct. We have not heard back from you but we hope we do as we would love to get a replacement tag sent off to you! Our policy is we don’t send a replacement tag to a customer if the address might have an error which does occur. We look forward to hearing back from you so we can be sure to get your tag to you! Again, you can reach us at [email protected] or 541-451-2221. Thank you! Love Your Pets

Response from Love Your Pets™Nov 4, 2018

Hi Audrey, Again, we are sorry you experienced this issue with one of our pet products providers not being able to find your address in their label printing machine. We apologize to you for the hassle you went through trying to confirm your address where you receive goods all the time. We have never had this occur before and they should have found a way to get the order to you. We have discussed the issue with the provider to ensure it does not happen in the future. Thank you, Love Your Pets