Love The PainReviews of lovethepain.com

I've made an order in July 2019 (315$) and i've got nothing. Support is just lying to me that "it's being shipped and so on..". NEVER BUY ANYTHING from them!

I make two orders: Order #LTP9443 from 29 November 2019. I ordered a tri suit and arm warmers. Order #108 25 from November 2019 in the outlet. I ordered a tank. "All items in the outlet ships 1-3 days" is written in the outlet policy. I haven't received my orders. I wrote several emails and sent messages using a contact form in the web site but I have never received any response.

i ordered 4 products, not custom made, on June 19... at the end of summer that nothing arrived, i started sending them mail, without any response in the begging. they said the fabrics were delayed in Italy. at the end of October (after 4 months) they told me that my stuff are at production line!!! after several mails from my side and few response from them... 10 of december (6 months after my order) they said the order is coming...!!!! BUT nothing came.!!!!!!!! DON'T BUY FROM THEM!!!

I feel weird giving them one star, because I am concerned Love The Pain will see that as a win. A couple years ago I purchased non-made-to-order products from LTP and despite the long anticipated wait time, I did receive two hats, a t-shirt and arm warmers. That must be considered an outrageous success for this company. I went back and bought a triathlon kit in August 2019 for my biggest race of the year in November 2019. Knowing they had a reputation as a slow manufacturer, I thought three and a half months was enough time - spoiler alert, it was not. In fact five months later I have nothing except a collection of rude/false or non-existent responses from the, I feel silly saying this, "support team". They followed what is a familiar pattern according to other complaints: assurances their high quality products are being made, assurances the products are being shipped, a promise of a gift card (so I can wait for more fake merchandise?) and then radio-silence...until I suggested I would raise a dispute through my credit card company - that prompted them to lash out and feign shock and disbelief at what I was saying. Then they blamed the 'carrier' with no proof and gave me what I interpreted to be a digital middle finger. Anyways, I disputed the charge to my credit card and the MasterCard suggested I was going to receive my funds back. I would encourage other customers who have been swindled to dispute the charge, you may get your money back and there might be consequences to the company and its ability to use credit card services. Today I am cleaning out my closet and am sending my existing Love The Pain t-shirt off to be donated. I can't imagine wearing that anymore. The most cursory examination of online reviews will likely lead you to the conclusion that this is a business that demonstrates a clear pattern of fraud and bullying of customers.

Do not do business with Love The Pain under any circumstance. I had ordered a suit in oct 2017. arrived over 6 months later. The quality of the print was so terrible that I bought black fabric spray and painted the suit black. seemed like a new company, so I let it slide. This year i decided to give them another try. Have they improved their quality? Don't know, 6+ months later still no product and multiply emails go unanswered. Like any shady business they have no address or phone number. I'm sure they started out with the best intentions to run a reputable business, but it is seriously mismanaged and they lack business acumen and proper ethics. Judging by the multiple complaints on the internet, all they have is flashy marketing to get and keep your money without delivering on items.

I would give 0 stars If it were an option. These guys are brutal! I don’t know how they are still in business. On multiple occasions they had told me that my order would be shipped in “a few days”, and nothing, just lame excuses like “materials were on back order”, “we lost your order”, etc. Never taking any responsibility for their horrible business practices. Over 8 months later, still nothing. I have filed a complaint with the BBB, and have now resorted to disputing the charges with my credit card company. I hope this works. They are crooks and I hope they will be out business soon, so they don’t try to rip off others. Beware!!

Zero customer service Zero responses Zero accountability Blatantly dishonestly

Ordered some items from Love the Pain after signing up for the Mojo Racing team over a year ago. Havent received it and now they dont even answer my emails. I was stupid enough to make several orders without receiving any which resulted in spending just below $2000. Unfortunately I am not the only one with a story like this so I can only say to people looking at their gear. Dont do like us. Find some cool gear from other places. Here you will never get it and it is a waste of time and energy to communicate with love the pain as you dont get any answers on e-mails.