Sorry, it’s cause I get my order 1 year after pay for it...
SM
Sofia M.
Never received items
Never received items, placed order in January sent emails asking for tracking number, did not heard back until I put stop payment in CC after 3 weeks of trying to get a tracking number. After that I received threating emails from this company. Today I still have not receive products and I will be taking action against this people. DO NOT ORDER FROM THIS SITE
Response from Love The PainMar 13, 2021
We are sorry you have issues. You made an order on January 4th with a 6-12 week lead time, per which you signed. You do not have your product because you made an attempt at mail fraud and created a fake credit card chargeback stating you didn't order. Thank you for writing this fake review we will be using this as evidence that you did make an order. We hope you do not attempt this with other small companies, especially during the current crisis. In addition, your 6-12 week order was completed within 4 weeks and was ready to ship prior to your fake chargeback.
JW
joshua W.
It took over a year and a half to get…
It took over a year and a half to get the item. Didn’t get all of what was supposed to be delivered. The kit quality is top notch. To bad they have not sorted out their logistics yet
Response from Love The PainMar 6, 2021
Joshua,
We are sorry for any delay. There have been many in addition to immense losses at shipping by USPS. We are happy you love the kit. We will look at whatever is missing. If the kit is so great why would you provide us a one star review? We we made junk and sent it via amazon in one day would we receive a 4 star review? Please review our kit for what its worth. Our support team will be in contact with you soon to help with any missing items along with a gift card for your wait. Covid has been challenging for made to order businesses such as ours. We had to wait 6 months to get fabric in from our Italian friends since their shutdown was so long. Thank you!
RI
Raffaele I.
Beware of them
LOVE THE PAIN: a lot of marketing, unmissable offers on social channels, excellent product quality, unique design but a really bad service. Always shipping next week, not a certain date. If you call they do not answer, if you write via the chat box the answer is automated. Via email, the customer care service replies that they are a small company in California and that the times are well specified up to 12 weeks for production, too bad that at the time of the order it was written immediate shipment. I received my order 3 and a half months after I placed it. I will not buy from them again even if I am satisfied with the quality of the jersey and bib purchased. I also add that a month before my cycle-buddy made the same order as mine and it NEVER arrived, they tell him that the postal service has lost the packages ... we both work in the clothing and eyewear production sectors and NEVER both in 2020 and 2021 we have had such a lack of attention for our customers. beware of LOVE THE PAIN.
JR
Jon R.
Year delay and didn’t receive full order.
Took over a year to get my order. I spoke with Ben on the phone and he told me he’d make it right and would include a gift card to make up for the delay, but the gift card was not included. I still did not receive my full order, I never got the itu swirl. My last name was spelled wrong on my skeletor.
MI
Michael
almost a year with no response
almost a year with no response. I had to keep asking where the order was. Support cannot be reached. Products look good, but the organization is a disaster.
LA
leon A.
Overall Experience
DO NOT BUY FROM THIS COMPANY. They pretty much stole the money I paid for my bib. I'm leaving the country, due being in the military, and I won't have my bib I ordered.
Below is a list what I went through with this company. I stop updating due to exhaustion. Keep in mind this wasn't all that I did. After the last date listed below, I sent over 5 emails asking about my product. I even googled their phone number and it went straight to voicemail, then it went to saying disconnected. They responded back once again, stating the material for the bib is 4 weeks behind.
Due to my last review being to raw, I’m updating this review to provide a more accurate picture. The rating will be a neutral one. I informed the company I will update my review. I will not speak in the quality of the items until received.
12/30/2020 - purchased items
1/13/2021 - I asked about the items shipment.
1/13/2021 - LTP replied “Your order being made and should be shipping toward the end of next week.”
1/25/2021 - I asked about the items shipment.
1/25/2021 - LTP replied “Your order is in production and we estimate it to be completed early next week. We will expedite ship it then. Thank you for your patience during this crazy time we are all in.”
2/5/2021 - I sent “For the past three weeks I been told my items will be shipped next week and early next week. Early next week passed again....... I purchased many cycling clothing small companies from other countries that make on order, and received the items purchased after I brought from your company. I keep getting your company emails for discount items but I ask myself “why would I spend more money, when I haven’t received my first order in a timely manner?”
2/5/2021 - LTP replied “Your jersey is ready, waiting your bib that is still in production. Would you like to have a partial shipped to you?”
2/5/2021 - I replied “No ship together.”
2/5/2021 - LTP replied “ok.”
2/19/2021 - I sent “What’s the status on my shipment. Two weeks ago, you stated my jersey is complete and my bib was in production. What’s the status now?”
2/23/2021 - LTP replied “Your bib did not pass quality check and had to be remade.”
2/23/2021 - I replied “So with that being said, what is the estimate shipping now?”
2/23/2021 - LTP replied “1-2 weeks.”
2/23/2021 - I replied “Oh no! This is ridiculous, I custom order 4 sets of Jersey/Bibs with three different companies after the purchase from your company. Two of the companies was from overseas companies. This purchase was to test the quality, shipping, and etc. to see if your company products would fit into my clothing closet. I’m requesting a refund now. Have your company refund the full purchase of my order back to my paying account. Refund should take two weeks.”
3/9/2021 - I sent “So it’s two weeks tomorrow, since your last email stating my items will ship…… are my items shipping by tomorrow?”
3/9/2021 - LTP replied “we have your jersey ready, do you want us to ship it today? We are catching up on bibs and can ship next week. You want your jersey shipped alone today? Let us know.”
3/9/2021 - I replied “Yes, ship my jersey today.”
3/9/2021 - LTP replied “ok.”
3/9/2021 - USPS shipping label created.
3/10/2021 - Utilizing the tracking number, the package (jersey) is scheduled to be delivered 3/13/2021.
3/13/2021 - Jersey received, the item quality is good, no complaints. Deep pockets, fabric feels good. I haven’t worn it yet.
3/20/2021 - I went out of town on vacation.
4/8/2021 - I sent "Going on another month waiting on my bib.... last email (dated March 9th) stated the bib would ship next week. When will the bib ship?"
4/10/2021 - returned from vacation, received many package while away. The bib shorts wasn't one.
4/12/2021 - LTP replied "Your bib is almost ready for the remake!"
4/12/2021 - I didn't respond back but I'm very disappointed my bib wasn't immediately being remade from when it failed QC a month and a half ago.
7/30/2022 - I returned from my abroad duty and no bib. Before I left I paid to have all my mail forward to my brother's address in Louisiana. I had a lot of mail, received all my packages exempt the bib.
Response from Love The PainFeb 25, 2021
At time of purchase (prior to payment) you have to acknowledge that you know it can take 6-12 weeks or more to make items. We make these by hand in Los Angeles. In addition, we had a stay at home order in the city which caused further delays. On top of all that it has not even been 8 weeks since you ordered and your order is ready to ship and is shipping on Friday. It seems you have written a review with an agenda... for no reason but to smear a local small business. Your purchase was made during a crisis situation. We had you acknowledge possible timelines. We are meeting those. You don't have the product yet, but you go online to write this? In addition, there are no companies who do one off customs in the world but us, and non who do it in 1-2 weeks. If you feel better purchasing from China or other places overseas please do. We hope you will rethink these litigious comments and allow us to change your mind.
RA
Richard A.
I had to file a dispute with my credit…
I had to file a dispute with my credit card company because I never received my order for over a year. Don't buy from love the pain
