If there were negative amount of stars to select~~> it would be fitting. I have been asking about the order I placed in Feb —- the response has been I will see it in 7-10 business days. This last inquiry was 30 days ago.
My order number is #LTP13076.
I support small businesses and have been patient especially during this pandemic—— but this is extreme. Please refund my credit card.
DI
DiMaggio
SCAM ! 1 star is too much...
SCAM ! 1 Star is too much...
They don’t ship your order and no refund...
When you ask them , you get a standard answer saying « soon »...
Some people are waitin since 2019...
Stay far from this company... big scam !!
MP
Marcin P.
Don't get robbed
I placed my order on September 15th, 2020 for two bicycle bib shorts size xl. My order number is #LTP
11955. I paid for my order with a credit card and it was charged the same day with the amount of $174,47.
Since then I wrote to Pain Hunter 3 (Love The Pain) trying to
resolve the problem of not receiving my shipment. Here are some of the answers that I have received: Apr
26, 2021, 10:52 PDT - Your order is finishing sowing production Mar 16, 2021, 7:18 PDT - Your order will be
shipped on Monday Jan 22, 2021, 12:26 PST - Your bibs did not pass quality check and had to be remade
Dec 22, 2020, 14:37 PST - Your bibs are almost complete Dec 9, 2020, 12:31 PST - We are currently working
hard on your bibs. We had a quality assessment problem .... My order remains unfulfilled and they have
stopped responding to my emails (have double checked trash emails and spam :) )
PE
Penny
Australia's beware
Australia's beware! I ordered in Jan 2020 and been refused a refund for over $1,000 spent on items. I was forced to order a kit from Wattie Ink who are also based in the US who shipped a new kit for me within 7 business days for my ironman event. Still to this day no refund and no gear. Love the pain are beyond useless and borderline fraudulent, however 5 stars for Wattie Ink!
Response from Love The PainMay 10, 2021
Hello,
We are sorry to hear this, we make everything to order by hand in California. Do you have any order number that could help track down what has happened?
Have a great day
MT
MT
The absolute worst of the worst
This absolute joke of a company really doesn't even qualify for 1 star but we can't give them zero or that applicable amount of negative stars.
They're without a doubt a fraud and will not deliver your products. They will forever be "shipping later this week" or "responding by tomorrow"
6 months after my order was placed they finally stopped responding to emails so I am in the process of talking with my bank to get a forced charge back started. Apparently Love The Pain thinks they don't need to follow the laws put in place by the Federal Trade Commission "By law, a seller should ship your order within the time stated in its ads or over the phone. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days.
The shipment “clock” begins when the seller receives a “properly completed order.” That includes your name, address and payment (check, money order or authorization to charge an existing credit account — whether the account is charged at that time or not).
If the seller doesn’t promise a shipping time, and you are applying for credit to pay for your purchase, the seller has an additional 20 days (50 days total) to establish the account and ship the merchandise."
For anyone looking to purchase from this company I would suggest throwing the money you planned on using for your purchase in your fire pit. At least you will get some form of return on that investment as the flames will give you some warmth for a few seconds which is a lifetime more use than you will get from products that you will never receive.
Response from Love The PainMay 10, 2021
Hello,
We apologize for you feeling this way, do you have any order number that could help us look for a solution?
DJ
Donald J.
LTP 10787 ordered May 2020 and still…
LTP 10787 ordered May 2020 and still haven’t received. I understand the delays due to challenges, yet the multiple excuses as to the countless delays and failed business correspondence/communication. Have left me with few options. Im still holding on to hope that items will eventually arrive. Disappointed in business and services they provide...
CT
Chau T.
Second review! LTP8627 — escalate to small claim case if needed
This is my second review against Love the Pain.
My order is #LTP8627, placed on August 2, 2019. The second piece sent on February 2021, and 2/4 of my suits size XS ARE NOWHERE TO FIND. When I tried to contact through email and chatbox on the website, they promised I would hear from them tomorrow, but never see that tomorrow coming. I have filed with DoJ complaint against business, and I AM READY TO ESCALATE TO SMALL CLAIM CASE. I have told them I wanted my suits right now, or refund my MONEY immediately. I saw his reply on other review of supporting American business, but has he considered consumers feeling? If he paid for something, for nearly 2 years? And this happened way before the pandemic started.. remember, I ordered in August 2019… and the pandemic started in Feb 2020….
I want either reply/ respond/refund from the business; otherwise; Ill keep sending review until my voice concerns.
JB
J B.
This is absolutely the worst experience…
This is absolutely the worst experience I’ve had with an apparel company 24 months and I’m still waiting for my product to be delivered poor communication and unwillingness to be transparent with the buying process funny enough I still receive promotion emails why would I ever buy something from you again
Response from Love The PainMay 6, 2021
Hello "busby", what is your order number? We would love to help you, but we need a little more information on what has happened. Have a great day