Will never order from here again! It took them over a year to send me my bib! After numerous emails they finally did! This not a fake review!!! Why would I lie?!?!? THIS IS NOT FAKE!!!! If I could upload a picture, you can see I’m telling the truth! Don’t order from this company
Response from Love The PainAug 25, 2021
fake review.. this is a review of nothing. Sad to say that anyone can write anything they want.
MF
Malene F.
Still didn't receive my goods since…
Still didn't receive my goods since December 2019 - nor I got money back around 400 $!!! Such a scam company....
2023 - still didnt receive my bike clothes - i should have let my bank return the money efter 1 month. I can upload the receipt from my bank - so not a fake review. Their answer just show how difficult it is to talk to them 🤦🏻♀️
Response from Love The PainSep 22, 2021
fake
FA
Fernando A.
Try to have an answer about my orders…
Try to have an answer about my orders and I've never received any. It is been more than 2 months waiting for more than 4 orders. Pay more than a $1000 and nothing. I understand the current situation but at least give me an estimate of when they are going to ship my orders. High quality products but the service, there is no service, only a computer. Think twice if you want to order something, you will wait 4 ever.
PI
Pixie
Do As I Say, Not As I Do (avoid Love The Pain - You're Welcome)
On June 11 of this year, I ordered a cycling jersey and matching bibs. I understood it would be at least a month before receiving the items because 1) items are made to order and 2) many companies are facing supply chain issues. On July 13, I received an email stating my order was in production. The bibs arrived July 23. They fit great but the colors aren't as bright as shown on the website. The silver lining is that I have a jersey from another kit that is a perfect match to the bibs. Since the matching jersey was not included in the shipment, I checked the email that states, "View Your Order." The order information stated about the jersey, "We are currently preparing these items for shipment." Here we are, two months after placing the first order and one month after receiving the bibs, and I am still waiting on the matching jersey that was supposedly being prepared for shipment the week of July 23. I did receive an email the week of Aug. 13 stating the jersey was in production and they expected to ship in 2-3 days. I think this is part of the scam. It’s two weeks later: still no jersey. So if it was being prepared for shipment the week of July 23, why was it “in production” the week of Aug. 13? Other companies, by contrast, have no trouble fulfilling orders, despite supply chain issues. In addition to failing to fulfill orders, the customer service from Love the Pain is the worst. Most of the time, customers don't receive a response. And in some cases when a response is provided, it is defensive as the response to some of the reviews here illustrate. While Love the Pain fails to fulfill orders, the company still sends out emails offering deep discounts. This business practice has led me to believe Love the Pain may be a foreign (i.e., not USA-based) company set up to scam customers (speaking from experience with another foreign company). The website states the company is located in California. But let’s face it: people can put whatever they want on a website. Unfortunately, the deep discounts enticed me to order two aerosuits because I had not yet concluded that the company might be a fraud. I've filed disputes about all three orders and expect to receive a full refund for the orders that have not been fulfilled. Lesson learned. There are a couple of adages that fit this experience: "Let the Buyer Beware" and "If Something Sounds Too Good To Be True, It Probably Is" My advice: unless you love the pain, save yourself the pain, the aggravation, and your money: shop somewhere else.
Reply to their reply: Love The Pain's other trick is to make it sound like they've done their customer a huge favor by shipping part of an order. The facts are as stated above: the jersey was shown as preparing for shipment the week of July 23. A CSR from Love the Pain emailed the week of Aug. 13 stating the jersey was "in production" and would ship in 2-3 business days. Today is Aug. 24, two weeks later, and still no jersey. Again, why was it "in production" Aug. 13 when it supposedly was "being prepared for shipment" July 23? Isn't it supposed to be the other way around? And this is just the jersey. I didn't even write about all the contacts I made concerning the other orders. Nice try, but sorry, Love the Pain, you can't blame customers for your poor business practices.
Response from Love The PainAug 24, 2021
Pixie,
We are in a global pandemic, and we are the only company in the USA who makes to order by hand. Due to supply chain issues around the globe many accessories and fabrics needed are backlogged. We have decided at our expense to ship partials to customers as items are done. This is "great service." You received your Bib faster than our posted lead time and you said "fits great." Why would you give a 1 star rating ? USA made.. paying to expedite partials, and fit is great.. I'm sorry real life colors cant look the same as on your computer or phone.. this is not possible.
Since we make to order, like many other industries, we are dependent on the movement of supplies. In addition, the current labor crisis, is also causing many difficulties in economic ecosystem we are in.
Please review the facts before you throw a USA company under the bus.
Peace and Love,
DS
David S.
Order for use 3K+ And never got it…
Order for use 3K+ And never got it delivered!! It’s a scam, be careful!!
Response from Love The PainSep 22, 2021
fake.
JC
joao C.
I am still waiting for my order
I am still waiting for my order
And it's not FAKE!!!!
I did 3 orders in October, November and December 2019 and I did not receive some items
Response from Love The PainAug 24, 2021
Fake.
BA
Blanca A.
SCAM! Worst purchase ever. Not what I ordered
Not what I ordered. This was the worst purchase I have ever made. This seller is a scam and should be banned from making transactions. Look at the difference! I can’t stop laughing. This is such a scam and when I reached out to support they said they can change the product at any time without notice. He just responded with a false claim. My product was NOT SHIPPED RIGHT AWAY NOR DID I RECEIVE A BETTER PRODUCT. I wish I could upload pictures. This guy is a joke and has a lot of people feeling helpless when purchasing his fake items.
Response from Love The PainAug 19, 2021
It is sad that now days anyone can write anything they want no matter how nonsensical or fake it is. What a fake and classless review by someone who obviously has an agenda. This person received a 55% discount code for a bib short. The bib short was shipped fast and perfectly. We reserve the right to update our products whenever we want since we are actually the manufacturer. The bib straps were updated to a new version 2x better than the old ones. This person complained that we did this.. There is no reason for this complaint, no reason for this review. Instead of stating an American Manufacturer who constantly updates their amazing product to make it better gave me a 55% discount because they constantly try to help the consumer, they write this garbage. I implore Trustpilot and other sites to have some procedure to mitigate ramblings.
JZ
Jorge Z.
Y have more that 7 mont Waiting for…
Y have more that 7 mont Waiting for order that they tell me they gonna send in two weeks of course that seven months ago the worst company ever