Love The PainLove The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Love The Pain (lovethepain.com) has 472 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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Showing 314 reviews with 1 star · Clear filters
Paul B.
Ordered and paid for kit. Never sent and countless emails with no response.
Response from Love The PainDec 30, 2021
We have never received an email from this person, and their order shows fulfilled. Many items shipping overseas during the pandemic were lost. Feel free to email us [email protected] for assistance. If we can help locate your order we will! This however is a review of nothing, and we would love you to provide an actual review when you have your items.
Guy
Easily the worst company I've ever dealt with. I asked for a refund on this item several times, as it took close to 10 months to receive it. I got a litany of lies regarding shipping delays; I had messages unanswered and the when I got a response it was beyond rude. I'm hoping either the BBB shuts you down or the state of California. What an absolute sham of a company. The product I received was subpar at best and the contact I had Ben Haas maybe the worst thing to happen to multisport clothing. He makes snake oil salesmen look reputable. Guy
Response from Love The PainDec 30, 2021
This person has been blocked by many people for outlandish outbursts and almost insane threats. This person was given items for free. We feel this person needs to get personal assistance.
Dat N.
My order is #LTP11635 on Jul 30, 2020 including 2 trisuits. Despite a lot of chasing, complaining, etc. on email/messenger, I have no response. Now, it's more than 17 months I've received nothing and I've totally lost my money. Anyone know what I should do? Update on Jan 1st: I see someone from LTP responding on other posts saying their customer are fake, lier, ... I am real victim and I just need to get either my puchased items or money back, but still NO RESPONSE!!!
Steffen P.
Unfortunately I have the same problem as many others here. I ordered 2 jerseys and 2 caps in June 2021. I haven't received any goods to date. In the chat it was written that zippers are missing and that these next weeks will come. On November 30th, 2021 I received an email that my goods should be sent in the first week of December. Unfortunately that didn't happen again. From my point of view this company is a scam to get your money. Keep your hands off this company
Rob
I ordered a top in September 2021 and to date have not received anything. They say it's a supply issue at first then it's waiting to be picked up. I have received no confirmation of anything except the fact they have taken my money. how can a business bombarded you with emails to purchase more products when it can't deliver on a basic contract. Ltp14385 I feel I may have to go through consumer protection in Australia and report as a scam if no resolution there response is a complete lie to try and discredit the truth.
Response from Love The PainDec 26, 2021
We have had multiple interactions with this customer. Their order was slightly delayed due to supply chain disruptions. In our last interaction we expressed that their order was completed and shipping this coming week. This is a review of nothing.
Leonardo C.
Took so long since day one from my purchase. How can you sell something that is not in STOCK? - it was OUTLET price with CUPON. I left US without my ORDER. The package wasn’t delivered because anyone was there. It returned . So I would like to Hear from you? What is the options you give me? Are you going to send me to BRAZIL without COSTS? Or are you going to cancel and give my money Back?
Response from Love The PainDec 24, 2021
Prior to checkout you must acknowledge our terms of sale or you cannot purchase. We make everything to order in Los Angeles, CA. This is all custom items. This was not an outlet item. Your order is brand new and you were told 4-6 weeks lead time not including any delays from the supply issues effecting the entire world. This person ordered less than 10 days ago and his item was shipped in less than 2 days from order. We are a professional company and cannot make and deliver based on your personal travel schedule. Your order was made and shipped faster than service any company in the world can provide. Check your tracking which was courteously emailed to you when your item shipped. This is a nonsense review of nothing.
Aziz
This is a big scam… please be careful -Misleading ads using amazing images - Poor quality of products, you don’t get what you actually ordered. - Non responsive customer service on all platforms including WhatsApp
Response from Love The PainDec 23, 2021
fake.
Regretful C.
Regretful experience. What you see is NOT what you get - production went wrong and claims it’s an update - looking very different from photos/catalogue, and no exchange nor refund offered. Basically don’t care about customer or brand reputation. Sizing also random and inconsistent.
Response from Love The PainDec 23, 2021
This person is looking for free items and is completely making up this nonsense. They want a free bib because they don't like the fact we updated our product (which we always do). We provided this customer a gift card for a bib anyway.