Elvis B.
Do not rent from this company - save yourself the disappointment.
My wife and I rented one of their so-called “photo booths” for our wedding on October 4th, and it was a complete disaster. The equipment was fully charged the night before, set up early in the afternoon, and everything worked during the initial test. But when our guests went to use it around 7 PM, the iPad was completely dead - despite not being used for hours. We immediately contacted their support team, but they took forever to respond, leaving us without a working photo booth for our entire wedding night. It was frustrating and embarrassing, especially since we had planned this as one of the fun highlights for our guests. We shipped everything back the next business day and asked for a partial refund, since we paid extra for the printer and paper that were never used. Instead of taking responsibility, they’ve been dodging our messages, giving us delayed, dismissive replies, and ultimately claimed “everything looked good on their end” - refusing any refund at all. The lack of accountability and customer care is unbelievable. A company that ruins someone’s wedding night and then refuses to make things right shouldn’t be in business. If you’re considering renting from them, do yourself a favor and look elsewhere. EDIT: They mention in the reply below that we used and didn't return the printer and paper. This is and outright lie. We didn't print a single photo, and returned everything to them.
Response from LoveStreamOct 10, 2025
Hi Elvis & Tatiana, We’re sorry to hear the booth didn’t perform as expected — we understand how disappointing that must have been on your wedding day. After reviewing your order and the returned equipment, our team confirmed that all components were fully functional. The iPad battery, like any phone or tablet, lasts about 3–4 hours when on and will drain if left active for several hours before use. This is why we include a charger with every order. Our support team was on standby that evening, and had we been contacted, they would have advised plugging in the iPad to resume use right away. We also noted that the printer paper and ink were used but not returned, which is contributed to why a refund couldn’t be issued. We appreciate your feedback and are sorry this experience didn’t meet your expectations.