LovelySkin.comReviews of lovelyskin.com

Horrible customer service and payment system.

Poor customer service!!! I purchased a product that had two parts, a solution and pads. Well, the pads came and the solution did not. I was told my package weighed the amount that would represent both products. I weighed the pads and box. The weight equaled the weight on the package label. I was told I could send the pads back and they would send complete product. I don't believe I should be inconvenienced for their problem. They told me they would give me credit only. I don't know why they just can't send the solution. I was also told that I could never get a refund or credit again. What a waste of time and money.

I ordered from lovelySkin many product in a very short period and was sure I found the right company I was wrong my Hyaluronic Acid bottle came half empty brought it to there attention but they wouldn't take responsibility they asked me for pictures I sent it then they asked for some more always Different excuse to replace it I finally took the loss and gave up sad

Purchased a big tube of sunscreen. Came in with only a few months left to expire. Contacted customer service. They literally said just use more. They also said the product they sent me is the most recent batch they had received. I'm a regular user of the sunscreen brand. Their products always have at least couple of years before they expire. That tells me the manufacturers send their overstock to Lovely Skin.

I am not sure what type of people work there but they have no clue in listening to a customer's concern about a purchase. I placed an order and the original order was lost. After many phone calls to Lively Skin, they finally agreed to send me a replacement order and then they put a tracker on the original order, to see what happened to it. When I looked on the UPS website, it stated that the original order was delivered, after a few days, which I never received. So I called Lively Skin back and let them know that this is an error and I never received the original order. They are just incomprehensible ignorant in what you're telling them and the csr proceeded to tell me that she cannot give me the details on the filing of the claim to UPS. That is not what I called about. I called to tell her that there is an error on the UPS website stating that this order was delivered to me, which it never was, but they don't seem to care, so now I don't care and I'm done with them. BTW, the replacement order that I received of Vanicream soap smells like plastic and I had to toss all three of the soaps out. I will never buy from Lovely Skin again and neither should you.

This company does not take responsibility for their products arriving 2-3 weeks late, rather they make excuses and blame the issue on their carriers. They are very punitive with their customers, as if they are doing you a favor by letting you purchase their products. The slightest perceived infraction will cause them to shut down your account.

Product arrived damaged as it had not been packed properly; no internal packaging. Company replied to initial complaint saying could not view photos. I sent again in two different formats. They have never replied to that nor subsequent emails and direct message on twitter. Meanwhile, they have my money and I have a damaged product. Do not buy from this company.

Bought Juno Sunday Riley product from them 10 months ago. First few months of use was okay. About 3-6 months in and half way through the bottle the face oil started smelling foul/stale like a cheap grocery oil that's gone bad and stale for years. I paid over $60 for this small bottle of oil. At this price range you have certain expectations of performance and um, not expect it to go bad within a few months of use? EVERY single skincare product I buy I use it for at least 6 months to a year. When I called customer service they were unwilling to help whatsoever bc it was out of the return window time frame. SUPER unhelpful, SUPER degrading and irresponsible for the expensive products they sell that's clearly gone bad. DO NOT BUY FROM THEM. I am Korean and have a lot of experiences buying high end products (SKii, IOPE, Sisley, Sulwhasoo)