LovelySkin.comReviews of lovelyskin.com

I have been doing business with this company for about 4 years and I must say I am so happy I found them. My orders always contain fresh products and they are delivered promptly. They have a great cash back program and the products are a fair price and much lower than other sites. Everything has been fresh. They have great customer service and respond to your inquiries quickly. So happy I found them.

I must say I’m surprised seeing bad reviews, because my experience has always been excellent. With the exception of receiving an unsealed bottle a few years back (which was returned and refunded), I have never had a bad experience. And being a longtime customer means you have advantages when it comes to deals/pricing and free gifts. Love this company. One of the few companies I really trust and where I know the product I order will be authentic and properly packed when shipped.

Just received my first time order with Lovely Skin. My order arrived within 3 days of placing it. The packaging was a thick cardboard box with lots of paper padding inside. And the box with my bottle was wrapped in bubble wrap also. Full bottle, brand new sealed box. Perfect. I was very happy and will definitely order from them again. Free shipping with no minimum and best price I could find.

My gosh I can hardly believe the negative reviews on this site. I've ordered from Lovely Skin for about 1.5 years now and I LOVE them. They carry the products I like and use and others that frankly I wish I could use but they are too far out of my budget (skinceuticals comes to mind) but I have found them to be extremely responsible when I've had to contact their customer service line, they have free shipping which is huge for me, when I ordered a tube of Jane Iredale lash conditioner that was really just dried up they gladly sent me another tube at no cost to me. I also find their prices, sales, cumulative earning points to be another fabulous customer centered advantage

I ran across the LovelySkin website while searching for a product that had become difficult to find anywhere else. The site said that the product was on backorder but gave an expected date and said that if I ordered it now I could get the sale price (usually can't even find it on sale!) and it would ship (free no minimum!) when it came in. I placed the order. Every week I got an email updating me of the backorder. When the time that it was expected to be filled came it was still not in which they informed me. I decided to go ahead and try another product. I emailed support on a Sunday and got an email right back saying to just let them know what I wanted in its place. I emailed them my choice the next day and it shipped out the same day. I received the package two days later (free and fast...what?!). It was packaged well. My only disappointment was that there were no samples but that is a very small thing! The products that I got are both things I have not tried before and I really like them both. I feel good about buying from a small business rather than the big guys and love that these products are sold by a skincare professional. This is my new go-to for skin care products for sure!

Number one: call KAYLA! Ordering off the site is easy and fast, sure. But nothing beats talking to a person who knows the product. Many times Kayla has recommended a better product – and less expensive! - than I was prepared to buy on the website. Another time, I called her for a recommendation for a daily moisturizer I was ready to buy and she told me one I already had for night that was just as good for day during the spring before it got hot! I trust her implicitly. I would buy anything she recommended and I believe she knows this. But she never takes advantage of that trust and recommends products that are cost-conscious and effective, while always reminding me that I have 30 days to return a product if I don’t see positive results. For the record, since I have been ordering with Kayla these many, many months, I’ve never returned a product. Lovelyskin Is the only place I will order my skin care needs. And Kayla is the only person at lovelyskin from whom I will ever order. The few times I order quick gifts from the website, I always have an easy time doing it. For the record, I use primarily Skinceuticals, which is a relatively expensive skincare line. Lovelyskin is an authorized reseller. All of my products… be it SkinCeuticals, or any other product I’ve ever ordered… Have been packed perfectly and been absolutely fresh. Those who aren’t familiar with good, pure vitamin C serums don’t know that they get darker the more you use them because vitamin C does this naturally when exposed to air. This does not affect its efficacy. It’s just something that happens. One call to lovelyskin customer service (or even a quick google) would’ve taught you this. Perhaps it’s better to do your homework then leave a negative review right off the bat. Also, I’ve never had a product arrive without being wrapped well with bubble wrap in an appropriately -sized box. I’ve never had a damaged product. And while it has taken a few extra days to arrive, that fault has usually been with USPS. I’m not saying this company doesn’t make mistakes. But I am saying that lovelyskin is the type to make right the things that go wrong.

Excellent prices, fast shipping, love the free sample selection with every order. They always have sales too!

They have very reasonable prices. I’ve never had issues with their customer service. They also offer coupons and discount codes on many products. I’m a returning customer.