LovelySkin.comReviews of lovelyskin.com

Customer service is the worst. They'll tell you everything is fine to use, even if a seal is broken or the product has a different odor or a product comes damaged. It happened to me. I sent pictures and they said, they acknowledged the picture and product seal were damaged, but told me the weird odor was just product variability and that it was safe to use.... umm no. I've used this product for 5 years and never smelled this. I had to fight for a replacement. Another product, all in the same order, was old (color changes with age of this product). The other commenter are right, when its fine, its fine, but if there's a problem They'll try to gas light you into thinking its not their problem.

They jacked up the prices 30% for Black Friday. Like we don’t remember what we paid the last time for beauty care!!!

I wouldn’t do business with this company ever again. I see their reviews are very poor and I must agree. They delivered my order to an address I haven’t lived at for six years and told me it was my fault. Hey here’s your bonus points and we will give you a 30 % discount. NEVER AGAIN. I would caution you .. when everything is fine everything is fine. It’s when it’s not is when the rubber meets the road. They suck!!!!! Take my word for it!! I’m out over $100. Thank goodness it wasn’t more.

No customer service! Read all fine print is the response.The site is no longer worthy of our business! Order from any other company!!!!

I called and talked to somebody, I believe possiblycustomer service. I wanted to inform them that I received a dried out free sample in my expensive box of goods. It was extremely obvious that it was a piece of junk because it came with the sample solution all crusty inside of the clear plastic bag. But instead of someone saying, thank you so much for pointing that out, and letting us know, I felt this person to be condescending and completely unhelpful. I would be very concerned about purchasing anything from this company, considering how customer service is. I certainly would never buy anything again. You can find similar products elsewhere with better prices that work much better. Customer service is so important if you want returning customers and to give good reviews. Lovelyskin get a clue.

The absolute worst. Delivery is often delayed and customer service could care less. They use the USPS and it's always screwed up. Then, the company acts like it's not their fault once it leaves their warehouse. Hello, I bought the product from YOU! When you finally call after more than a week not getting your product (that's supposed to be delivered in "2-3 days)," no apologies, no compensation. They just tell you to wait longer. You have to push them and they finally will reship. Terrible terrible. There are so many other online product stores. Do yourself a favor and go somewhere else!

The products ordered did not arrive as expected. Leonor Greyl products are shrink wrapped when purchased directly from or from top tier retailers. The materials arrived in boxes that were old and non-wrapped. In my experience these are samples or things that fell off trucks or discounted because of age. When I called lovely skin they fought t and pushed back for almost an hour on accepting a return and finally capitulated with a return shipping label which they charge for. So much for a no questions asked return policy. The people helping me were quite nice but clearly this company is not fully transparent on the quality of the goods they sell.

The very worst customer service, ever! 29 days to receive a product that I paid f$20 shipping for. Arrogant, ignorant customer service, all the way to the top! Completely unaccountable for their process, how things unfolded & handling of products. Not once did I ever feel valued as a customer. Their intention was making me wrong. They even completely deny their own faulty process. My problem remains unresolved & leaves me with a horrible feeling of distaste in dealing with this company. Arrogance coupled with ignorance might be the very worst 2 qualities exhibited in a customer service representative. The worst!! Completely uncalled for. Can’t speak about quality of products since I haven’t received any. A complete turn off to do business with a company that has such Dr. Rita