LOVEGASMReviews of lovegasm.co

Ordered product, they charged credit card, said it shipped, waited 3 weeks and never arrived. Contacted them and was told order was cancelled 1 week after order supposedly shipped. Haven't got a refund yet. Told me they are checking on it. Go somewhere else where you actually get what you order

The wrong item was shipped. I’ve written an email requesting a refund, so I’ll see if they find a way to rectify the situation, but it’s disappointing to spend money, wait for an item to make its way through customs (ships from China) only to open the box only to find out you got the wrong thing. My email included photos of the order number, a link to what I ordered, and a picture of what was received, so it should be pretty easy to review. I’m hoping it was just a mistake, but judging by some of the reviews, this sounds like a common occurrence. Edit: Increased my rating from 1 star to 2. I contacted Lovegasm and they’re offering to ship a replacement for free. They responded pretty quickly. Still disappointed that the wrong item was shipped, I’ll give them credit for their response so far. Edit 2: Back down to a 1 star. Still no replacement shipped and customer service is now unresponsive. Do not shop here.

Misleading products The desciption of the toy I bought made it seem electronic and I could even choose the color of my toy, but the color choice was actually for the wrapping paper that gets immediately thrown away. No electronic, no buttons. Took 3weeks of no tracking updates and then it was just in my mailbox. I'm never buying from these guys again. Hope I can get a refund or something. I'm sooooooo disappointed!

Bought 2 products on the 5/9. 1 arrived quickly from China but the other hasn’t arrived even though tracking says it left on the airplane on the 13/9. 10 days later, When I realised the tracking hasn’t changed I contacted them and they said to give them 1-2 weeks to chase it up. It has now been a month and they can’t even tell me why the parcel hasn’t reach Aus customs even though it has left on a plane. Demanded a refund as it’s obviously lost but company refused to admit that it’s lost and told me to give them another 1-2 weeks again to chase it up! Don’t buy from them as anything goes wrong, they will just stall you.

Company is NOT based in Australia, they are based in China. Do not order. Order tracking is super dodgy with three seperate tracking numbers for a two piece order.

Item arrived in less than a week, but the customer service is horrible. They sent a glass toy with a scratch on it, and when I emailed and sent them pictures they claimed they couldn’t see the scratch even when it was pointed out twice. Glass toys are unusable with scratches or chips so beware, you may get sent an item you’ll never be able to use without any replacement or compensation. Go to Lovehoney, their customer service is much better and they have better quality items. I could tell the item I bought was an icicles knockoff but I bought it anyway. Complete waste of time and money.

Beware they try to stall you sent wrong item will not refund or take item back lies false advertisement on products offer you a discount on next purchase why would I do business with them again phone disconnected BEWARE BEWARE F rating on BBB site go somewhere else

Lovegasm sent me a wrong item. They won’t accept it was their mistake. Even though I have showed them my order. Still they state it’s my fault. Will be reporting them to the trading standards. And small claims court to get my refund. Not an honest company. Don’t buy from them. They won’t take responsibility when things go wrong.