Michael H.
The whole ordering experience was…
The whole ordering experience was straightforward and I received updates about my delivery along the way. Overall, really happy with my order and Ill definitely be buying from them again.
LoveÉcru makes handcrafted ceramics and tableware for everyday use — bowls, mugs, plates, vases, serveware and small decor pieces you reach for every morning rather than keep behind glass.The name comes from écru, French for unbleached and raw. That's the idea behind the whole range: visible hand-shaping, uneven glazes, quiet colour, and the small irregularities that come with pieces finished by hand. Peggy Chung started the brand in 2020, after noticing how much a few well-made objects change the feel of a home.Everything we sell is built to be used. Each piece is food-safe and lead-free, and the shapes are chosen for real routines — a breakfast bowl, a coffee cup, a tray for the things by your door.Every order includes free worldwide shipping to 40+ countries and a 14-day money-back guarantee. Orders go out in protective packaging, and if something arrives damaged we'll replace it free. Just send us a photo.We're a small team and we read every message. If you have a question about a piece, need an update on an order, or something arrived not as expected, email [email protected] or message @loveecru on Instagram and we'll come back to you.Reviews here show us where we're getting it right and where we still need to improve. If you've ordered from us, we'd like to hear how it went.
LoveÉcru (loveecru.com) has 39 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Michael H.
The whole ordering experience was straightforward and I received updates about my delivery along the way. Overall, really happy with my order and Ill definitely be buying from them again.
Bianca S.
I ordered a few pieces from LoveEcru after seeing them online and Im genuinely really happy with everything. The products look just as good in person as they do in the photos, and the quality was better than I expected.
Roberta B.
I first saw LoveEcru on Instagram and ended up ordering the Orbit clock and a couple of the stainless steel cups. I liked the look online but they're even nicer in person, the cups have a good weight to them and the clock looks great on my bedside table. Ordering was easy and everything arrived well packed with tracking. Really happy with what I got.
Ezra
Mercy was friendly, always understanding, and always prompt in her responses. This is the first time I have made a purchase from you and she gave me complete confidence in its security.
Nicolette Szekely A.
Beautiful products and spectacular customer service!
Lucas H.
Really lovely cups and the support team went above and beyond when my parcel went missing. Highly recommended.
Grayson P.
Love my new pieces from Love Ecru. They feel well made and look amazing in my home. Delivery was smooth and everything arrived in perfect condition. Already have a few more things on my wishlist.
Sabrina
One of the best costumer experience I ever had. DPD f*** up the delivery and the Customer service was very available and made it happen that I finally got my parcel. They did an huge effort and resent it via post. They were even actively asking if I didn’t reply. I appreciated it a lot. I’m very happy, also with the products. Thank you