LovecomplementReviews of lovecomplement.com

I have asked for my Bone Vitallity to stop since I have too much, but they keep comingl I do lkike the product, but no one seems to hear when you want to manager yiour subscription.

⭐ 1 Star – Extremely Disappointing Customer Service and Order Fulfillment I have never experienced such a frustrating and unnecessarily complicated customer service process. I placed multiple orders with Complement and experienced repeated shipping delays, backordered products, and charges for merchandise that had not been delivered. I was left trying to figure out which orders had shipped, which products were missing, and which refunds had actually been processed. What made this experience particularly unacceptable was the customer service. After more than 50 emails, I repeatedly received vague, contradictory, and incomplete responses. I asked numerous times to have my concerns escalated to a manager or supervisor, yet not once did management step in or contact me. Even obtaining refunds for delayed, undelivered, or disputed orders became an exhausting process. I had to repeatedly explain the same issues, provide documentation, track shipments myself, and reconcile my credit card transactions just to determine what I was owed. Although my refunds were eventually processed, it should never have required this level of persistence to resolve straightforward order and billing problems. A company can have shipping problems. What matters is how it handles them. Unfortunately, Complement demonstrated a serious lack of accountability, communication, and customer care. After 50+ emails and repeated unanswered requests for management intervention, I have completely lost confidence in this company. I would not recommend ordering directly from Complement based on my experience.

Omega Complex wasn’t in my box. I should have received a bag with my subscription

Beware of this company. A long story: they sent me a defect product (gel caps half full). I asked for a refund, it took them 3 months and multiple e-mails to act, pretending that they were out of stock when their website showed that they still had them in stock. I cancelled my subscription early july, and with a canceled subscription, they are still charging and sending me products. I wouldn't trust them for a second.

My auto delivery was delayed over 2 months because the product was not available

Not only was my delivery late, it was incomplete. This is twice in a row I’ve been stiffed of products I’ve already purchased. As it is, I cannot in good conscience recommend your company.

My order was two months late due to supply issues, and when it finally arrived, two of the three items were missing. I’ve reached out three times about this order and am still waiting for a reply.

Ordered their Bone Vitality Feb. 27. Supposed to get 2 "free books" and a coupon. Heard nothing for weeks. Contacted them. Got an apology but nothing else for weeks. Contacted them again for a refund. They said since some of the order was sent I couldn't get a full refund. I hope they weren't talking about the " free books" because I never got them either. Contacted them again and the reply came "Hello Susan" (not my name, I hope Susan does better than me with them). Finally today, April 13 I got a pending refund.