Love Big IslandReviews of lovebigisland.com

Response from Love Big IslandJan 23, 2021

Aloha Chris, We understand and share your frustration about the excursion getting cancelled at such a late time. Because the solution of postponing your booking did not work for your schedule, you were immediately issued a full refund. However, refunds always take several days to reflect on your credit card statement. I hope you understand that this is completely out of our control. We do hope you enjoyed your stay on our beautiful Big Island, and wish you all the best!

Response from Love Big IslandSep 24, 2019

Aloha 808realist, Let me start with saying that we strongly disagree with your characterization of our website. Love Big Island exists to give honest and unbiased information about the Big Island and we take pride in keeping our content accurate and up-to-date. Having said that I'd like to thank you for taking the time to give us feedback. We greatly value community input such as yours and have addressed your points in the following way: -- By updating the lifeguard information (great that there are now guards 7 days/week!) -- By making it clear that snorkeling at Ninole cove should only be attempted by experienced snorkelers during calm ocean conditions. With kind regards, the Love Big Island team.