Hi,
We’re really sorry to hear that this was your experience and that our service left you feeling this way. We understand how concerning this situation can be and want to assure you that we take such feedback seriously. Our goal is to provide a transparent and reliable service, and we’d appreciate the opportunity to review your case in detail. Please contact our support team at [email protected], and we will be happy to assist you further.
Best regards,
Customer Support Team
MD
Mark D.
Expensive and it won't let me deactivate my account keeps take money from my bank account
Warning go not use that platform it's to expensive a lot of fake profiles plus it won't be let me deactivate my account in my opinion it's a scam
Response from LoveaholicsFeb 17, 2026
Hi,
Thank you for sharing your experience with us. We’re sorry to hear about your frustration and understand why this situation may have caused concern. This is not the experience we aim to provide, and we’d like to take a closer look at what happened. Please reach out to our support team at [email protected] so we can review your case and work toward a resolution.
Best regards,
Customer Support Team
AM
Amos
Request for Refund and Formal Complaint
I paid for a 3-day subscription and attempted to cancel it immediately to avoid being charged the $59.99 monthly fee. However, when I tried to cancel, the website displayed a message stating that “the payment is still being processed, please wait 24 hours,” which prevented me from cancelling. This explanation is not credible, as most subscription-based websites allow cancellation immediately after purchase.
I then submitted a customer support form clearly requesting that my account be cancelled and billing stopped. I received no response. Despite these efforts, I was still charged the monthly fee.
I later contacted customer support by phone, but the experience was extremely frustrating. The agent, Len Smith, repeatedly referenced terms and conditions and recurring billing without addressing the fact that I had attempted to cancel immediately and had no intention of continuing to use the service. I made it very clear that I do not want to use the website and am only requesting a refund for a charge that should never have occurred.
Most reputable businesses would issue a refund under these circumstances. The refusal to do so appears unethical and misleading. As a result, I have reported this matter to Fair Work Australia.
I am formally requesting a full refund of $59.99 and confirmation that my account and billing have been permanently cancelled.
I expect this issue to be resolved promptly.
Response from LoveaholicsFeb 9, 2026
Hi,
We’re sorry to hear about the difficulties you experienced. We understand how important this matter is and would like to assist you directly. Please contact our support team at [email protected] so we can review your request and help resolve this.
Best regards,
Customer Support Team
JP
Juan P.
Se ve que es fraude desde que te llegan…
Se ve que es fraude desde que te llegan mensajes escritos de una forma en la que nadie liga, es fácil darse cuenta que son mensajes aleatorios y computarizados no caigan en la estafa.
Response from LoveaholicsJan 5, 2026
Hi there!
Thank you for sharing your concerns. We’re sorry to hear that the messages you received gave you this impression. We want to clarify that we do not use automated or computer-generated messages on behalf of users, and we take reports about suspicious or unclear communication very seriously. If any interaction felt random or inappropriate, we’d truly appreciate the chance to review it and take action where needed. Please feel free to reach out to us directly at [email protected] with any details you’d like to share. Your feedback is important to us and helps us improve the experience for everyone.
Kind regards,
Customer Support Team
CL
Claudio
Pessima esperienza
Pessima esperienza state lontani, molto lontani e una macchina mangia soldi, fake e profili falsi, appuntamenti a vuoto e non rispondono se contatti l'assistenza,
Response from LoveaholicsDec 19, 2025
Hey!
We do not need to convince people to join our site in this way. Our members are interested in meeting new people. If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. Our aim is to provide a genuine dating experience. We value you as our customer and appreciate any feedback that you send us.
We will certainly look further into your query and use your feedback to improve our service.
Take care and all best
MV
Martin V.
Scam i didnt cancel subscrition
Scam i didnt cancel subscrition, automatic pay 30eur
Response from LoveaholicsNov 28, 2025
Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best
PS
Pasquale S.
Sito inaffidabile a tutti gli effetti
Sito inaffidabile a tutti gli effetti,fate molta attenzione ...è successo anche a me, basta toccare una loro pagina che ti si apre, anche toccando la X per chiuderla, che ti addebitano un' abbonamento...!...Ho pagato 25,00 euri...!... Fortunatamente ho capito il problema, ed ho bloccato la mia carta ricaricabile (usate sempre questo tipo di carta, è fondamentale) dalla mia App e ho risolto il problema...!.PS, la maggior parte sono call-center o chat bot AI con risposte già istallate, se fate domande strane,rispondono come una poesia, sempre le stesse parole... !!!!Dopo mie varie lamentele, mi hanno cancellato l' account, dopo aver pagato quasi 25,00 euri..!!!...A voi i dovuti commenti...!!!..Si dovrebbero vergognare, messi alle strette con le mie domande ,si sono comportati questo modo...!!!!
Mi hanno risposto che se ho problemi a cancellare l'account li devo contattare...!!!!
Ma stiamo scherzando vero...????
Questi non sanno nemmeno cosa rispondere...!!!
L' account me lo hanno bloccato loro, dopo che li ho messi alle strette con le mie domande....VERGOGNATEVI...!!!!..
Response from LoveaholicsNov 24, 2025
Hi!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best
AB
Alan B.
This site is just a money making…
This site is just a money making machine. With fake profiles and subscription issues, ie very difficult to end any subscription, makes for it not being a hood experience. Avoid this site at all costs.
Response from LoveaholicsNov 14, 2025
Hey!
We do not need to convince people to join our site in this way. Our members are interested in meeting new people. If you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away. We work hard to keep our site fun and enjoyable, and we work hard to eradicate fraudulent people from the website. Our aim is to provide a genuine dating experience. We value you as our customer and appreciate any feedback that you send us.
We will certainly look further into your query and use your feedback to improve our service.
If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best
