LottieFilesReviews of lottiefiles.com

I forgot I used my personal credit card for a company purchase. I then left the company and after a year the subscription pulled +-240 dollars from my account. This was my mistake, but when I reached out to LottieFiles they immediately responded and refunded me. I am very grateful and I will absolutely sign up with Lottie Files again and again.

I subscribed to LottieFiles Premium, thinking it was billed monthly at $20. The service itself is fine, though performance can feel a bit slow at times. When I realized that the full annual amount of $240 had been charged upfront, I was shocked and immediately wanted to cancel. It really ruined my morning, so I opened a support ticket explaining my situation. Honestly, I didn’t expect much—no company has ever handled a complaint this well. Within two minutes, I received a full refund and even got a personalized offer for a monthly plan (at a slightly higher rate). I had already accepted that the money was gone, but they proved me wrong. Their customer support deserves a 10/5 stars rating — absolutely outstanding service.

Lottie Files is definitely the best platform for (Web)Animations out there. I am currently using it for a student project and it's absolutely insane what you can do inside there. I really love the new LottieCreator where you can create your own custom animations. Also thanks a lot to Haleeza for the amazing customer support.

Meranelle Igot provided excellent customer service. She was very helpful and responded quickly to all my concerns. Our conversation went smoothly from start to finish, and she was able to resolve everything within the same day. I truly appreciate her patience, efficiency and friendly assistance. Thank you, Meranelle!

Great tech, and customer service, had some issue— they resolved it

Absolutely amazing customer support. I had an annual plan, and after using it for very specific task I let it linger, then I forgot to cancel and it got auto-renewed. They had no issue refunding me and downgrading my plan as I asked them to do. They also communicated with me throughout the process with that extra-mile touch.

Amazing customer service. I was subscribed on an annual plan and the plan had just renewed, I then lost my job and 20 days had past before i realised and they were very understanding and refunded me. A rare and admirable experience.

Great service. Used to create some great visuals for presentation. I accidentally forgot to cancel my subscription. The team refunded my money no issues. Would definitely use again when I need to