Lost World AdventuresReviews of lostworld.com

Response from Lost World AdventuresMay 1, 2026

Thank you for your feedback. I’m very sorry for the frustration surrounding your planned trip. This situation dates back to April 2020, when global travel came to a complete halt due to COVID-19. At that time, all travel providers—including airlines, hotels, and local operators—implemented strict non-refundable policies as they navigated unprecedented shutdowns. As with many trips during that period, funds were held with the various suppliers involved rather than returned immediately, which created significant challenges across the travel industry. Travel insurance had been recommended in advance, which in many cases helped mitigate these situations, though I understand that was not in place here. We understand you also pursued a credit card claim; however, given the circumstances and supplier policies at the time, those claims were often not upheld industry-wide. We recognize how difficult that period was and regret the impact it had on your plans. Our intention has always been to advocate for our clients and work toward the best possible outcomes under very challenging circumstances.

Response from Lost World AdventuresMay 1, 2026

Thank you for your feedback. I’m sorry for the frustration surrounding your trip. This situation relates to travel planned prior to the COVID-19 shutdowns in 2020, when global travel was abruptly suspended. At that time, suppliers across the industry—airlines, hotels, and local operators—implemented strict non-refundable policies as they navigated unprecedented circumstances. As with many trips during that period, funds were held with the respective suppliers rather than returned immediately, which created significant challenges for travelers and travel providers alike. Travel insurance had been recommended in advance, which in many cases helped mitigate these situations. We recognize how difficult that period was and regret the impact it had on travel plans. Our focus has always been on advocating for our clients and delivering high-quality travel experiences, even under challenging conditions.

Response from Lost World AdventuresMay 1, 2026

Thank you for your feedback. I’m sorry for the frustration surrounding your travel plans. This situation relates to trips scheduled in 2020, when global travel was suspended due to COVID-19. During that period, airlines, hotels, and local operators across the industry implemented strict non-refundable policies as they managed unprecedented shutdowns. As with many trips at that time, funds were held with the respective suppliers rather than returned immediately, which created challenges for both travelers and travel providers. Travel insurance had been recommended in advance, which in many cases helped mitigate these situations. We recognize how difficult that period was and regret the impact it had on travel plans. Our focus has always been on advocating for our clients and delivering high-quality travel experiences, even under challenging conditions.

Response from Lost World AdventuresMay 1, 2026

Thank you for your message. This review dates back to August 2021, during a period when global travel was still significantly disrupted and communication across the industry was impacted. We are fully operational and responsive today, and continue to assist clients with complex, customized travel throughout South America and beyond. We appreciate your interest and wish you safe and enjoyable travels.

Response from Lost World AdventuresJun 4, 2026

Thank you for your feedback, and I sincerely apologize for the frustration you experienced during the inquiry process. You are absolutely correct that our follow-up and response time in this instance did not meet the level of service we strive to provide, particularly during the initial planning stages of such an important trip. At the time, we were experiencing an unusually high inquiry volume combined with staffing limitations, but that is ultimately our responsibility and not the experience we want prospective travelers to have. While you did not ultimately travel with us, I genuinely regret the poor first impression and the inconvenience caused by the lack of timely communication. Over the years since this review, we have continued working to improve our responsiveness, communication systems, and overall client experience. Thank you again for taking the time to share your feedback. Andrew Gilchrist Owner