Loris paintReviews of lorispaint.com

The custom canvas, shipping time and price were all fine. However 6 out of the 22 paints I received were completely dried out. I attempted to rehydrate the paints like their blog says to do but it didn’t work at all. I then reached out to them via email and did get a response back but they made obtaining replacement paints soooo complicated. They asked for an order number. Ok here you go. They asked for a photo of the paint number page that was sent with my canvas. Ok here you go. They asked what address to send the paint to. Ok here you go. They asked to confirm all the info was correct then they’ll send the paint. Ok yes, here you go. Keep in mind, these were all separate emails. Like they could e asked for all of that in one email. Not 3 or 4. So then a WHOLE 3 MONTHS goes by and nothing was mailed to me. I received no other emails despite reaching out to them multiple times. Via email and even all their social media pages they have linked. I eventually ended up going to wal mart to purchase regular acrylic paint and had to mix a few paints to get as close as possible to the colors I needed. So with all that, the canvases are great but just be prepared to have to buy extra paint from elsewhere if yours dry out.

I specifically looked for a company based in the US for a custom kit so I could be sure of receipt in time for Christmas. I also emailed this company to confirm this before ordering. I have an email stating the product is made IN New York. I ordered weeks in advance of Christmas. Tracking the package, I quickly saw it was being shipped from CHINA, and it was JUST delivered on 12/23, literally one day to spare! The product is packaged very basic and the paint brushes sent are very cheap. Image appears ok. But, there's NO reason to lie to customers. Maybe there is no company that creates these custom kits in America, but lying assures no repeat business. I almost didn't have a gift to give because I trusted this company with regard to origin of production and shipping. (NOTE: Lori's Paint responds to all 5 star reviews, but ignores those of with legitimate complaints. Also, there is no phone number where a customer could call for problems or to ask questions. That was a red flag but I didn't catch it. The thing is - the person I gifted this to was *thrilled* with it, but I just don't get why they could just tell me the truth about the origin of the product. Let me decide if I want to take the chance with regard to getting the package in time.

The product is great but it took way too long to receive. I ordered it in late January and did not receive my piece until March. The website claims it is New York based and fairly quick turnaround times, but my product actually came from China. Communication with customer service is poor and they never took responsibility for the long delay. I’d gladly order again knowing how long it takes if they’d advertise that more transparently and proactively let customers know if there will be delays.