Loris paintReviews of lorispaint.com

I got scammed by these guys. They took my money and never shipped my paint by numbers.

No customer support at all. They don’t respond to emails

I placed an order 12 days ago, yet there are no updates on when it would be shipped. I tried to email, call, and reach out via social media - none of my attempts worked.

Zero stars, Do not buy from this company! They do not respond to their emails and they did not ship my order. I had an anniversary gift and they failed me leaving my relationship at risk. They took my money and never delivered, be aware!

Paid over 300USD for a custom 48 colours, received only 12 colours. Contacted them and they promised to ship out the right one. Never received it and have been ghosted by them for 2 months now. Also, it does not come from NY, but China. Total ripoff.

It's been a while since I bought a paint by numbers kit. I wanted to have a beautiful souvenir of my wedding day with my wife. So I ordered the kit. With my wife we tried to finish the paiting but the tempera paints dried out. So I requested another ones. I did the payment and after few weeks I received the temperas from another paiting! I request a way to resolve the issue but got no response. I am waiting from an answer from them since JULY! UPDATE This review was flagged by Lori's paint as defamatory. Did they try to contact me? Not really. I sent another e-mail requesting updates or a refund. To be honest I don't expect a reply. EDIT This comment was flagged and hidden but now is back after I proove it is not violating Trustpilot policies. By this time, Loris paint did contact me by the end of October by e-mail trying to solve the issue (by sending me the paints, refunding the payment and giving me a promotional code) which I really appreciate. The problem here is that the shipping never arrived. And again I tried to contact them asking for more information related to the shipping but again without any success. I guess I will try to find the colors in other stores. It is a lot of back-and-forth only for dried paints. I do understand that it is a small business and communication can be a big challenge. But if they are commiting to a certain service level they must comply to it. Otherwise they could lower this a little bit down and communicate it to their customers.

I would NEVER order from here again. After waiting WEEKS for my package, I decided to contact them via email with ZERO success. Loris paint won’t even bother to reply as they clearly don’t care about their customers or their reputation. I’ve been ignored for almost a month now with absolutely no idea about the status of my order. They have my money and I don’t have a birthday gift for my girlfriend in time and doubt it will ever come. They will fail you. DO NOT BUY FROM LORI PAINT!

The product was satisfactory once finally. But the ten weeks delivery with no way to track the shipment to Canada was unacceptable.