Loop Mobile Reviews | Read Customer Reviews of loop-mobile.com

Loop MobileReviews of loop-mobile.com

4.0356 reviews
Computers & Phones
PTS Corp, (Loop-Mobile) - 2000 S Liberty Dr, Bloomington, Indiana

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Loop Mobile

About Loop Mobile

Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com

Loop Mobile (loop-mobile.com) has 356 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: loop-mobile.com
Website: loop-mobile.com
Category: Computers & Phones
Location: Bloomington, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Loop Mobile reviews

356 approved reviews, newest moderated first

Ryan N.
Dec 28, 2023
Great product
Great product
Response from Loop MobileJan 3, 2024
Thanks for your review! We’re glad your device is giving you that 5-star feeling. Thanks, the Loop Mobile team.
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Tommy C.
Dec 14, 2023
Couldn't Ask For A Smoother Transaction!
The communication was Excellent. Shipping was Fast. I purchased a refurbished Apple 7 watch. Price was very fair compared to new prices. The classification of Pristine was accurate. I like the requirement that buyer must sign to receive. I am very pleased with the entire transaction! I wish instructions were included.
Response from Loop MobileJan 4, 2024
Thank you for taking the time to review our services. We greatly appreciate your feedback as it helps us enhance our customer experience. We hope that you are enjoying your new device and we are looking forward to serving you again soon. Thanks for choosing Loop Mobile!
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Leander
Dec 8, 2023
Easy-peasy user friendly website
Easy-peasy user friendly website. Navigating the website was a breeze. From the time I placed my order to the time it shipped was less time than some websites takes to process the payment alone.
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Todd
Dec 3, 2023
Fast ship
Fast ship! As advertised.
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SK
Dec 1, 2023
Refurb was basically open-box, with AppleCare
I bought a iPhone 13 mini in excellent condition and it arrived beautifully with an original apple packed cable and 11 months of applecare already paid for. Fantastic deal, quick shipping. (I really appreciate that loop commits to using OEM parts, as some other marketplaces can be more unpredictable.)
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JW
Dec 1, 2023
"Pristine" phone with minimum battery life
I paid extra for a phone in "Pristine" condition. This did not apparently translate to the components of the phone as it came with only 85% battery life, the bare minimum they deliver without replacing the battery. This is a problem as the 2400 battery is already small for today's power demands. Neither of the phone numbers for customer service work and do not allow you to hold or wait. They just drop the call. To be fair, I did send an email ~24 hours ago and am waiting for a response from Loop. I will update my rating if my experience improves. **UPDATE : Updating review to 4 stars. After a few weeks of back-and forth, their CS did eventually work to find a replacement with better battery life. The exchange went well and I am happy with the new unit.
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Jiacheng D.
Nov 28, 2023
The problem is solved
The problem is solved. Thanks to Gabriela. I'd love to share with you that they are responsible for the problem.
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Barb
Nov 18, 2023
Can not contact customer service
I ordered an iphone case and needed to get customer service that I had ordered the wrong case. I have no idea how to return this item. This is the responds I got: Emily L (Loop) Nov 14, 2023, 18:04 GMT+1 Thank you for reaching out. This order number is not associated with any Loop service Best of luck locating the correct Customer Service team. Best, Emily And here is the other message: Your message to has been blocked. See technical details below for more information. And then there is no information BELOW.
Response from Loop MobileNov 20, 2023
We’re sorry that you’ve had this experience. I don't see any communication from you in our system... Please be sure you are reaching out to [email protected]. Opening Hours : Monday to Thursday - 9 am to 5 pm EST Friday - 9 am to 4 pm EST One of our team members will get in touch with you right away! Thanks, the Loop Mobile team.
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