thelma I.
Ones title of the company
Deliver on time thanks
Response from Loop MobileMar 12, 2024
Thanks for your review! We hope you enjoy your new device, and we’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.

Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com
Loop Mobile (loop-mobile.com) has 356 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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thelma I.
Deliver on time thanks
Response from Loop MobileMar 12, 2024
Thanks for your review! We hope you enjoy your new device, and we’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.
f
Liked - the product arrived and was exactly what was ordered! Disliked - There was a credit charge, an order acknowledgment, and then nothing for days. No order status until well after the claimed two days to get the order. I called every day (and many times a day) past the original due date and got the same "looking for an agent", "can't find agent", disconnect phone treatment. TBH, I was just about to dispute the charge to the credit card and seek out another company when I finally got a notice that the order was on the way.
Response from Loop MobileMar 12, 2024
We’re sorry that this experience didn’t meet your expectations. We try to resolve all customer concerns as quickly as possible. One of our team members will get in touch via email with you. Thanks, the Loop Mobile team.
Consuelo
Super fast and quality product
Abdullah Al M.
I wanted to cancel the order just after placing it because I forgot a promo code, but there was no option to cancel. Also, there is no way to reach out to customer service! Called their number multiple times during the business day, but nobody received the call!! And, their customer service mail is broken. Also, I haven’t received the product yet. Hopefully, it will arrive tomorrow. Update: I am jumping my review from 1 star to 3 stars because the product is authentic. Still, I wish they are more active in customer care section. Update: I am changing the review from 3 stars to 5. I was contacted by the customer service and my problem was resolved. The email posted on the website was wrong and I understand that the helpline will not be always there to receive the call. Anyway, looking forward to buying more items.
Response from Loop MobileFeb 26, 2024
We’re sorry that this experience didn’t meet your expectations. We try to resolve all customer concerns as quickly as possible. Our Opening Hours are Monday to Thursday, 9 am to 5 pm EST, and Friday, 9 am to 4 pm EST. The best way to contact us is to send an email to [email protected]. Feel free to let us know if you need anything else, and we hope to see you again soon. Thanks, the Loop Mobile team.
Eugenia B.
I ordered an IPhone case that came in a sealed Apple box. It’s great-looking, brand new, and much less expensive than buying from Apple direct, which is no longer selling Mini cases on the regular. I HIGHLY recommend Loop Mobile. Customer service was 100% when I needed some help. Thanks Loop Mobile!
Response from Loop MobileFeb 14, 2024
Thanks for sharing your rating with us and the community. We're thrilled to hear about your fantastic experience with us. Your positive feedback truly brightens our day! We’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.
RONALD H.
Excellent product, perfect price.
Response from Loop MobileFeb 6, 2024
Thanks for your review! We hope you enjoy your new watch, and we’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.
Cindy
Great job! App was easy to view, order, and pay. Item was trackable and arrived promptly in great condition.
Response from Loop MobileJan 29, 2024
Thanks for your review! We’re glad your experience was a 5-star feeling, and we’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.
Scarleth F.
Everything from the order to the receiving of the package was awesome and fast, totally recommend and will buy again!
Response from Loop MobileJan 29, 2024
Thanks for your review! We're happy to hear that your experience was awesome, and we look forward to seeing you again soon. Thanks, the Loop Mobile team.