Loom & LeafReviews of loomandleaf.com

Great experience!!!

Excellent customer service!! Very friendly and took care of my issue immediately!!

I have a few words to describe my experience with Saatva and its employees, friendly, knowledgeable, polite, efficient, organized, empathetic, helpful, and professional. Great experience overall.

Easy return, very professional Representative.

After 6 months a lump appeared in the top left-hand side of my mattress. A quick call and the problem was solved. No pictures no inspections just a promise to build a new mattress and ship it ASAP.

During the delivery of my mattress it got some spots on the side. The representative of the company offered to replace the mattress or give me a payment for me to clean the mattress. He was very attentive and wanted to do whatever would make me happy. He was an excellent representative of the company. I would encourage anyone to order from them knowing how good customer service is.

Products delivered as promised. I had to make an exchange and the customer service people are friendly, well trained, understanding, and as helpful as can be. I wouldn’t hesitate to use this company again. Other companies should take note!

Everyone at this company has been professional, courteous, knowledgeable and helpful from start to finish! The Saatva mattress I purchased is great, but a little firm, so I have initiated an exchange for a plush mattress; the easiest exchange process in history!