Loom & LeafReviews of loomandleaf.com

I've had my mattress for over a year and I called with what I thought was a fixable problem. Once I explained it, she said that shouldn't happen, we'll send you a new mattress. That was it. I offered to send a picture and she said that's not necessary. Customer care beyond expectations!

This company is understanding and they work with you if you have any issues with the product.

I have been a customer since 2016 and have never been dissatisfied because of their excellent customer service and immediate response. We initially ordered the Saatva mattress and it was beautifully made but a bit too firm for us. They quickly exchanged it for the Loom & Leaf Mattress which was much better for us. The process was so easy and we did not have to pay for anything extra for the transaction. This is a top notch Company who truly does what they say they do! Thank you for providing excellent beds to sleep as well as excellent customer service!

Customer service is second to none. Bought my second mattress with Saatva and they are true to their word. They have the best pricing for quality you will find. I did much research and Saatva continues to be highly rated through many review sites, often times coming out number 1! They stand behind their product and in the wild wild world of mattress sales that’s hard to find.

Very helpful with questions I had. Quick response to email.

Great experience ! Helpful, pleasant and knowledgeable.

Shadai was professional, polite, knowledgable and very helpful. I was truly impressed with how she explained everything very clearly and was so helpful in the problem I ran across. She resolved everything very nicely.

Great service and high quality product!