Loom & LeafReviews of loomandleaf.com

We are 3 years into our Loom & Leaf mattress but had some issues with softness on the mattress. Loom & Leaf customer service were beyond amazing and gave us a replacement deal we were very satisfied with. Top notch customer service and we will be Loom & Leaf, Saatva customers for life.

Claudia was very knowledgeable and took care of my mattress exchange in short order. Thanks.

So we bought our relaxed firm Loom and Leaf in January of 2020. The first mattress that came in we were rolling towards the middle as if the bed was missing something inside. We contacted Saatva immediately and they rushed out a new mattress to us. No questions asked. Superb customer service. When we got our second new mattress in February it was firm and could tell it was a very well made and constructed bed. However about 4 months in we noticed that it was almost too hard and was causing pain in the shoulders and hips. We loved the bed, its beautifully made and is very well constructed so we got a mattress topped from Amazon to help with the pressure points and pain. That last for about 7 months before we had to remove it because we felt like we were sinking in the bed with it on. We took off the topper at the end of November and slept straight on the bed. After a few weeks the pain in the hips, neck and shoulders were back and was waking up with migraines every morning. I called Saatva but they were closed so I left a message. Then remembered that they had an online chat. I opened up the chat and got connected with Timothy. I explained the issue to him. At first he was telling because we were past the 180 day mark there wasn't much he could do. Then he told me to hang on and I assume he went and spoke with a manger. He came back and offered a one time exchange for a softer mattress but we would have to cover the price difference (which I was totally fine with). I asked him what he thought would be better for us, the hybrid or the classic explaining we have been sleeping on memory foam beds for over 18 years. He gave us his best opinion on what we should go with (hybrid) and because that bed was cheaper than what we originally ordered he did it at no cost. He took care of everything and has it out for shipping. Not even a restock fee! That my friends right there is a company that believes in their product and believes in making their customers happy! What amazing service and very rare in todays age. I recommend this company highly and their mattress' are very well made. Thank you Timothy and Saatva!

Really good company and stands by its word on what they say. They really deliver!

My Loom and Leaf mattress is 4 years old. I had an issue and emailed the company on a Saturday morning. By Saturday at noon I had received a phone call from customer service. Took advantage of the Fairness Replacement program. Love my mattress and I will love the next one too!!

Aleia was very proactive in finding a solution to my concern. She is a polite, well spoken, professional who goes the extra mile to provide quality service to clients.

I have NEVER experienced service at this level. What a company what a product and all I can do is say thank you loom and leaf.

Quality merchandise & excellent customer service.