Loom & LeafReviews of loomandleaf.com

I have had a great deal of trouble with Loom and Leaf products over the past couple of months. MY 2.5 year old mattress, which Loom and Leaf claims will last for 15 years, started sagging badly in the middle, to the point where I would wake up with awful back pain in the morning. I spoke with customer service and they did replace the mattress, but I had to pay almost $350 to do so. The foundation I had (which was made of foam on the top with no pieces of wood at all, even though the representative tried to tell me I must be seeing things to claim that there is foam, as all of the foundations are made with wood (UNTRUE)) also sagged badly in the middle, so that was replaced to the tune of $90. I received the foundation this morning. It is a piece of junk. The wooden slats are at least 6-7 inches apart and are no wider than 2 inches. Loom and Leaf itself says that for the warranty to be good, the slats have to be no more than 4 inches apart. Am I going to put my mattress on this thing? No way!! Am I going to try to deal with customer service again? NO way!! Am I going to try to sell this on Craig's list so I make back some of the $500 I am out? YES. Am I going to post this review on every possible website so people know what they are getting into? YOU'D BETTER BELIEVE IT. Am I ever going to buy Loom and Leaf products again? NO WAY.

I bought a loom and leaf mattress 14 months ago and it has already been replaced and is not any better. This company’s customer service is great but the mattress is not. I am an active and healthy 35 year old female. I only sleep in this bed 5 -6 hours per night and the loom and leaf bed causes me so much back pain. I feel like an old person getting out of this bed. I would rather sleep on my daughters $400 Serta. I get out of her bed with no problems. Do yourself a favor and buy your next mattress at the mattress store.

I purchased the Loom and Leaf firm nearly a year ago, and after a couple of weeks I posted a VERY positive review of the mattress. I am a male side side sleeper, 190 lbs, and my wife is also a side sleeper, 120 lbs. 3 months after purchasing the mattress, the cavities were so bad and the mattress (to me) was lumpy to the point that it poked into my ribs. Loom and Leaf replaced the mattress, so I was grateful and hoped it was a fluke mattress. Well, it wasn't a fluke, the replacement turned out to be just as bad. I can't even sleep on it at all. So it cost me $1800 for a mattress we can't use after less that a year.

Issues with delivery and dishonest company, I had my family coming for Christmas, ordered the mattress 18 days before, they promised to deliver it before the holiday and scheduled a delivery date, they didn't showed up and didn't bother to call. When I called them they kept saying that they will check the status and get back to me and they never did, they lied and said they kept calling me and the phone didn't work but I got phone calls all day, then they said they emailed me but I didn't got any email from them what so ever. Very unprofessional company.

Edit: The customer service is very responsive and very friendly. I will be giving this mattress an honest try for the trial period and write a review in the future. At this point, I cannot rate this "Relaxed Firm" mattress higher than one star. Original: Every site has people drooling over Look and Leaf. Every reviewer of this mattress on this site only has one review (I do too, oh well) so that makes me skeptical. I fell for the reviews and had one of these mattresses delivered. This thing is a slab of stone. There is no memory foam feel to it. When I lay on my back, my chest sticks way up. I guess I'm down $99 for shipping and $50 tip for delivery. This mattress is garbage.