Antonio Barranco S.
13 weeks until I got my money back - Agent fee charge despite ticket was never issued
After 13 weeks dealing with customer service, finally I got my money back - Thanks Trustpilot for giving customers power to raise these issues and put pressure on the company. Unacceptable customer service. Below full details of this thriller / parody 21 Dec: One Friday in early November I tried to buy a ticket for a flight for the next Monday (urgen personal issue). There was an error with the credit card payment and the ticket purchase was never completed with the airline. On Sunday, one day before the theoretical flight, I informed Lookupvacations and they told me about the payment problem and that I had no ticket. Despite having no ticket, I got charged the "agent" fee of circa 400 USD. I have been trying to get my money back since then (45 days already). The customer service keeps saying me not to worry, that they are processing the payment... They are lying to me since then, very frustrating experience. It looks like a fraud. Dec 22nd: after my review I talked to James/Juan/Henry (it seems to me it is the same person with different names - shady), he complained about me giving one star and told me (again) not to worry that I should get my money back around Jan 10th 2022 - un believable. I will keep updating on their practices until they give me a solution. Jan 3rd 2022: another call, same answer (this time from Miguel). Theoretically they will process my refund tomorrow (Jan 4th). I guess I will have to write here again next week after another (one more) lie from this company Jan 10th: another week goes by without receiving my money. Today I talked to James, he asked me to send an screenshot of the amount due (yes, 2 months later). "Dont worry sir....bla bla bla") Jan 18th: finally I got the refund. They told me that it took so long because at the beginning they thought I was trying to cheat them. Unbelievable. After the refund, now their customer service is chasing me to change/delete this review.