MC
AVOID AT ALL COSTS
AVOID AT ALL COSTS If I could give 0 stars I would. Like so many who came before me, had an issue with their product which was misrepresented on their website. Actually thought they sent me the wrong item so requested to return for what I thought I had ordered. Turns out they just falsely represented the item in pictures and in description. Asked customer service for a return label and to waive the restocking fee because of their error. They refused, spoke condescendingly to me about how they were sorry I didn't agree with their policy, and then stopped responding all together. Further, they claim they make their hardware on site in a workshop with artisans. That's so far from the truth. They're a lowly distributor pretending to make items they clearly don't. Hence their restocking fees because nothing they sell they make. Avoid them and also avoid Antique Hardware Supply - they're the same company.