LookbookflightsReviews of lookbookflights.com

Response from LookbookflightsNov 21, 2019

Dear Iazaira Gonzalez, Thank you so much for your kind words. We appreciate your reply and look forward to do more bookings for you in future . We would like to also invite you as we currently have Discounted deals on Air Travel itineraries to Travel pairs such as Jfk to sti , Jfk to sdq, Ewr to sti, Ewr to sdq (for Travel between 1 Dec to 19 Dec , 28Dec -30Dec and return Journey after 8 Jan 2020). Please do revisit us again for quality discounts on your Future Bookings.

Response from LookbookflightsNov 19, 2019

Dear Sarah We would never want you to have a bad experience. We do see that our last interaction did not favor your way. And,We do not wish to be the bearers of bad news either and to get you a quality solution we tried patching your call with our Customer Relations Manager. For the outcome that you have shared,following are the insights that we wish to share with you. a. We respect a caller's privacy. However as a Standard Protocol and in compliance with the Aviation Industry Guidelines we always ask for a card copy or photo ID proof for Merchant Validation(as a business requirement for fulfilling bookings by consolidators) before we process it. Therefore,In your best interest we ensure that only a legit card holder is making those request and somebody else is not doing those changes. We also recommend you to hide the first 12 characters on Card Number while sending them to us. b. In your case if we may add that We tried our best to offer lower than the break even pricing for your travel segment and we were declined for both(Card Copies and price match by you). Please bear with us as we sometime encounter fare disconnects(as part of a highly competitive Air Travel Industry and the cold fact that the Airfares are dynamic and always subject to availability and current pricing apart from display accuracy. Please accept our sincere apologies and we wish to improve basis this interaction.

Response from LookbookflightsNov 21, 2019

Dear Ruth Ann Spaulding On behalf of Lookbookflights.com we apologize for a negative experience with the Customer service. We understand your frustration at not having been properly replied to about your travel plan and got redirected to a Spanish Help desk representative. Basis your negative experience and to avoid future impact on user experience, we would be implementing round the clock support for our callers. We are going to require our customer service representatives to ask for email address apart from a call-back number for a follow-up. We will also be holding a mandatory review session to ensure representatives are aware of the proper procedure for transferring calls to supervisor for a better user experience. We want to thank you for bringing this issue to our attention and your feedback is an effective part of that process. We can only try and hope to learn and improve with your feedback and should you need us for any travel plans do let us know.

Response from LookbookflightsNov 21, 2019

That's Awesome. We feel motivated as you appreciated our services and hope to extend this association. We wish to bring it to your kind notice that we currently have Discounted deals on Air Travel itineraries to Travel pairs such as Jfk to sti , Jfk to sdq, Ewr to sti, Ewr to sdq (for Travel between 1 Dec to 19 Dec , 28Dec -30Dec and return Journey after 6 Jan 2020). Please do revisit us for exciting quality Deals and good discounts on your Future Bookings.