Ryan V.
Poor customer service UPDATED: 3/19/15
Ordered 2 ties from them for my wedding & they shorted me one. No customer service phone available so I email them twice! It has been over a week now & still no response! Update 3/19/15 Ben got in contact with me promptly to explain an error in the company's email and came through with all he promised. The ties are of great quality and the customer service with a personal touch from Ben has won me over as a customer. I regret my earlier 1 star ranking, they are a 5 for sure. Thanks Ben!
Response from Long Tie StoreMar 10, 2015
Hi Ryan, I'm very sorry that we accidentally left out one of the ties on your order. We dropped the ball and I'm very sorry that it caused a problem for your wedding. We pride ourselves on excellent customer service, so I take it very seriously when we fall short. I refunded your entire purchase and I am rushing the second tie to you. I hope that the wedding has not happened yet and that we can still get your second tie to you in time. I'm sorry for not receiving your email. I checked our system and have not seen an email from you. I will investigate how this communication hiccup happened. Thank you, Ben Jones CEO Long Tie Store

