BB
Ordered several ties
Ordered several ties, but one had a significant defect and another the color did not match what was shown online. Not a huge deal but the company is non-responsive on how to return them. Zero stars for customer service.
Long Tie Store sells extra long neckties for big and tall men. Stop worrying about wearing ties that are too small. Our ties are 5” longer than regular ties so you can tie a proper knot and still have plenty of necktie left to work with. Our ties are custom made to fit men with large necks and large belts.
Long Tie Store (longtiestore.com) has 415 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 8 reviews with 2 stars · Clear filters
BB
Ordered several ties, but one had a significant defect and another the color did not match what was shown online. Not a huge deal but the company is non-responsive on how to return them. Zero stars for customer service.
Juan J.
I ordered 3 ties the first time and I got 2 ties and no explanation. I then ordered 5 ties at a 40% discount and I haven’t received them yet.
Christopher M.
I ordered on January 3rd. Although I got immediate confirmation of my order, as of 10 days later, I still have not received a shipping notification. Could have used the ties last week for my new job, but I'll just have to continue to improvise until such time as the Long Tie Store gets around to shipping my order.
Dan S.
Ties aren’t great. I’m a big guy who doesn’t like skinny knots. I bought longer ties so I can have a decent size knot and the ties ends where it should. The ties end where they should but the knots turn out to be small. Good concept, but it’s just not for me.
Paul W.
Overall quality is not what I am use to. Very thin material. I would pay more for higher quality
Arlene B.
I so hoped the order would come in time for our grand daughter's wedding. It did not so I was sad!! It was probably my fault as we had to leave for wedding 2 days ahead. I have not opened box, how can I return them and have money refunded?
Response from Long Tie StoreJun 16, 2014
Hi Arlene, Thanks for sharing your experience. I'm so sorry that your order did not arrive in time for your granddaughter's wedding. Had we known that you needed it in less than the standard 5 business days we certainly would have upgraded your shipping to get it there in time. We will make sure to make our shipping times more prominent and also find a way for customers to alert us when shipments need to be expedited. I have issued a full refund to your payment card. I will send you return instructions and a postage-paid shipping label in a separate email. Ben Jones Owner Long Tie Store
Nicola D.
I decided to buy ties from Long tie Store after reading all the wonderful reviews. I'm 6'4" tall and enjoy wearing ties (good quality silk ties). I own many ties, most Italian made silk ties. I couldn't believe the price of the ties from Long tie Store and was skeptical,. I read that they were woven silk, so I assumed that the quality would be good. However after receiving my 4 ties , I realized that the quality was not what was advertised. As I said I own many silk ties( ranging from $40 - $150) and I am familiar with the feel of a quality made silk tie. These ties from long tie store are average at best and can be purchased from any department store for the same price $20. After further inspection of my newly purchased ties, I realized they were made in CHINA. I guess you get what you paid for. These ties can be used for gifts (for my teenage nephews) but not for my own personal wardrobe. Quality woven silk ties are Italian, English and some American made.. Never made in China. I will probably use This site as a last resort gift shop for buying ties for Tall family members and friends. Very Disappointed customer!! Nick
clement K.
I thought I would look for some "bargain" neckties. Sadly they weren't bargains. Just cheap ties that look and feel like cheap ties.
Response from Long Tie StoreDec 26, 2013
Clement, Thank you for taking the time to share your thoughts. All feedback is helpful feedback and we take it very seriously. I'm sorry that our ties did not meet your expectations. We are very open to feedback regarding both our service and our products, so I will follow up with you in a separate email to get your suggestions for how we could have met your expectations better. We offer a no-hassle, money-back guarantee on all of our ties for an entire year after purchase. Any time a customer has anything less than a great experience, we do our best to make it right. I will process your return immediately and send you an update separately. Ben Customer Service Longtiestore.com