Wish I had read reviews before buying, avoid at all costs placed a order over 1 month ago and re ieved nothing.
Emailed to get a generic reply after 5/6 days saying to be patient not confident I will get my item at all
Response from LondonnkJun 15, 2026
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
IM
Ian M.
Ridiculous delivery time (still…
Ridiculous delivery time (still supposedly in China after many weeks). Useless customer service, take a week to reply, then say to wait another week, i told to wait yet another week, then just that they already told me to keep waiting ! I nolonger trust it will even turn up....
-update. Just had email saying to wait ANOTHER 7 days🙄 and offering partial store credit. No comment in slow replies or acknowledgement thus is now the THIRD "wait another week". AND the reply here to say to contact customer service, when I said i had MULTIPLE times? 😂
Response from LondonnkJun 15, 2026
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologise for the delay in delivery, which has fallen short of your expectations. This is certainly not the experience we wish our customers to have.
We are committed to resolving this matter to your satisfaction. To ensure this is dealt with as quickly as possible, please contact our customer service team at [email protected], quoting your order number. We will do our utmost to provide you with a suitable solution.
Thank you for your patience, and for giving us the opportunity to resolve this issue.
CO
Consumer
Disgusting company
Disgusting company . Never delivered the hearing aid product I ordered in May . Sent many messages but no refund or replacement. Now I get many marketing emails from them . Real con artists .
Response from LondonnkJun 8, 2026
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: [email protected]). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
RO
Rosey
Absolutely shocking! Want a refund
Absolutely shocking! Have contacted them 6 times over the past few days to return portable steam cleaner. They sent me two of them? They are not as expected . Cheap, nasty, useless! They reply with the standard, same message every time. You can see the message below. All I want is a refund and you can't get in touch with an address?
Please see below message I keep getting?
Product not as expected. No good for job required. Not suitable. Not used and you sent two. Please can you tell me how to return and refund.
Thank you
MW
On 2 Jun 2026 08:32, "Customer Service Centre (Support)" wrote:
Customer Service Centre (Customer Service)
Jun 2, 2026, 15:32 GMT+8
Dear m w:
Thanks for your message.
We're sorry the product didn't meet your expectations.
To better assist you and improve our service, could you share what specifically didn't work for you?
If the size isn't right, please tell us whether it's too big or too small. Which size do you need?
This will help us address your concerns more effectively.
We appreciate your cooperation and aim to resolve this to your satisfaction. Your feedback is important to us.
Looking forward to your response.
Best regards
Messenger: London NK
Working Hours:
9:00 pm~6:30 am & 1:00 am~10:00 am（UTC‑4, Washington, USA）
7:00 pm~4:30 am & 11:00 pm~8:00 am（UTC‑6, Mexico, Mexico）
3:00 am~12:30 pm & 7:00 am~3:00 pm（UTC+2, Berlin, Germany）
2:00 am~11:30 am & 6:00 am~2:00 pm（UTC+1, London, UK）
We commit to respond to and resolve all inquiries within 24 hours via online chat, phone call or email.
Your satisfaction is our top priority. Please feel free to contact us anytime for support.
We will actively follow up on your issues until fully resolved to minimize any inconvenience.
m w
Jun 2, 2026, 15:27 GMT+8
Dear sir/madam
I would like to return the above order. Not suitable! Can you please let me know how to return. Thank you
Michael weddell
This email is a service from Customer Service. Delivered by Zendesk
[4ZK5RM-0713L]
Response from LondonnkJun 5, 2026
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
MS
Ms Susan R.
Don't bother ordered bone conduction…
Don't bother ordered bone conduction headphones on the 11th April never received constantly emailed on 9th May I was told I'd get another sent out and when it arrived it was 1 hearing aid so a few more emails was getting a full refund but as of today still nothing
Response from LondonnkJun 5, 2026
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
CM
customer Mrs Shauna R.
I waited a long time for the product to…
I waited a long time for the product to arrive and when it did eventually arrive the plug was broken and they said they would send me a new one but still haven’t recieved it
GH
Gordon H.
Received the replacement of hand…
Received the replacement of hand steamer as the first one box was damaged and something was missing
JA
Johnnes A.
Product ordered was not what was…
Product ordered was not what was delivered. Ordered a verifocal and light changing eye glasses but the one delivered was just a single focal 3.0 magnifying and non light changing sensitive glasses. The product quality was poor and with no instructions or how to send it back or get a refund. The product delivery took almost a month to get to my address and was not the same product as advertised online. Zero or poor quality in all. I'll never buy and product again ever from.them.
Response from LondonnkJun 4, 2026
Dear Customer, we are deeply sorry to hear your feedback. We sincerely apologise for the product not matching the description and for the disappointment this has caused you.
To resolve this issue as quickly as possible, please send your order details and photos of the product to [email protected]. We have assigned a dedicated team to handle this matter urgently and will contact you within 24 hours to arrange a suitable return or exchange.
Your satisfaction is of the utmost importance to us. We value your trust and will strive to improve our processes to prevent such situations from occurring again. Thank you for your understanding, and for giving us the opportunity to rectify this matter.
