LondonminiReviews of londonmini.net

Where to even start. This company are nothing but time wasters and just want your money, I put down a deposit on a car with the reg LR08 GZT. This was in December, I was advised the car would be with me within a week. Every single week there was an excuse, the truck drivers off sick, the truck has a fault, the car needs work done. It was arranged that a new MOT would be done on the vehicle due to an oil leak on the previous MOT and I advised I wanted this fixed. They advised the MOT had been completed.. this was never update on the GOV website which I questioned and they advised they’ve just not updated it yet. The communication was awful, I had to reach out to Charles for the updates myself even then I was ignored so I ended up having to call… which then they stopped answering my phone calls. I ended up placing 141 before my number for them to answer my calls. This was ongoing for a month, I finally had enough and told them to cancel it as I was no longer going through with it. Charles advised that they would take a 15% cancellation fee, which I disputed. Charles then advised me not to buy a car that has had so many problems. He advised I would get my refund within 5 working days, the refund was never received so I called yet again, they advised they’d sent it but hadn’t reached my bank and requested my bank details again. I placed through a chargeback through my bank and that was the only way I could get my refund. Don’t waste your time and money on this company.

Having now read the reviews on London Mini, I can see why I am having the troubles I am. I took the car I purchased away the same day as I was on a timeline. It had a "service due" light on the dashboard, and I agreed with Charles that I would bring it back for it's service. However, given the distance and inconvenience of doing so, I decided to have it serviced at a local garage and Charles agreed to contribute towards the cost of that service (£30), which I was happy with (or would have been if I had ever received it). Unfortunately, the local garage identified 4 serious MOT failures which I obviously had to put right. Considering the car had been given a fresh MOT by London Mini before I bought it, I was very surprised and frustrated to find out there were some very obviously MOT failures. I obviously bought the car in good faith with a new MOT and did not therefore inspect it for failure points. Naturally, I did not therefore expect to have to correct MOT failure issues. However, with safety in mind, I had the work completed by my local garage and then contacted London Mini to discuss this, and I was more than calm and reasonable in my approach. I also had additional work completed at the time, which was my choice and in contacting London Mini, I asked for reimbursement of the MOT failure items (and only those items) from the work I had completed by the local garage, since I should not have had to complete this work myself, all being MOT related failure items. Charles failed to respond to my messages and emails initially, but after multiple follow ups, refused to pay on the grounds I should have had the work completed on warranty, the very warranty for which I have no paperwork outlining what is and isn't covered, but it is likely a safe bet none of the items would be covered under "wear and tear", for example an illegal tyre, a failed ball joint, failed number plate lamps and split window wipers. I feel very strongly about the fact the car passed it's MOT with obvious remaining MOT failures which leads me to question the validity of the MOT. In summary, I know and accept London Mini is a business and therefore in it to make a profit like any business, but this should not be at the expense of safety issues and it is reasonable to expect the MOT has been completed to the correct standard, which it clearly has not been in this case. While the team seem nice enough people on the surface of it when you're actually doing the deal, based on my experience and seemingly many other bad experiences people have had dealing with this company, it is my advice to avoid them, unless you want to be potentially saddled with unexpected costs you are unlikely to get back. It is a real shame, now that I have had the unexpected work completed, the car itself is very nice. But all things considered, I would strongly advise you to avoid this company who will probably go out of business before long because they simply do not care about the customer and after service. London Mini, unless you are responding to repay me the money I am reasonably due, please don't waste yours and my time in replying, I'll see you in the small claims court instead and look forward to you settling up all the associated costs with this being an open and shut case. If you'd just been fair and reasonable, you could have saved us all a lot of bother.

STAY AWAY! Placed a deposit on a car 29th December. Received zero paperwork, no receipt of deposit, no payment terms or contract. Was told the vehicle would be ready on 5th of Jan, this date kept getting pushed back. The communication was very poor! Asked for a refund via email. Then had to chase Charles the next day and had to request a refund again. Charles informed me that I would get a refund -15% for cancellation fee. Holding me to payment terms and conditions despite never sending me the terms and conditions. Here I am over a week later still not received a single penny in the form of a refund. I'm now having to go through solicitors to try and get my money back but he already has 5 unpaid CCJ's outstanding. I'm a little relieved I never got the car because it would have been riddled with issue's and probably unsafe to drive. DO NOT PUT YOUR MONEY OR YOUR TRUST IN THIS BUSINESS!!

If zero stars were possible, this place would get them. Charles, the salesperson, lied about the deposit refund, promising a full refund if we didn’t like the car, then tried to charge a 15% “handling fee” after we cancelled. He sent unwanted alternative cars, issued an invoice for a cancelled vehicle, and it took over three weeks and repeated chasing to get a partial refund £712.35 short of what we were owed. We’ve now filed a court claim. Avoid this dealership and Charles at all costs.

Will delay you getting the car will have multiple things wrong and what a honest phone call could solve you will be feed a string of lies and get messed around until you get your refund

I would award no stars if possible. After endless excuses and delays, I asked for my deposit back.... I could note them all down here, but there's not enough room !!! The refund due is 15% of the deposit £1000.Clearly stated on invoice and in showroom. After more game playing , including illogical emails, as to why i was receiving only £100 refund I returned the money to Charles, and will now leave it in the hands of the Courts. Beware the AA website, where London MIni advertise extensively, it means NOTHING

**Avoid London Mini – Dishonest and Unreliable Dealer** At first, London Mini appeared friendly and professional, both over the phone and in person. However, once I made the payment, their attitude changed completely. I’ve had the car for less than seven months, and it has been nothing but problematic. I was assured that the car would receive a full service and health check before delivery, but that clearly never happened. On the day of delivery, the oil warning light was already illuminated, and all four wheels were scratched and chipped, despite being in perfect condition when I viewed the car at the dealership. I took the car in for an early service, and my mechanic discovered several issues: - Black rocks, dirt, and even snails in the air filter compartment. - A cabin filter filled with dirt and debris. - Pitch-black engine oil that had obviously not been changed. - Old, dirty spark plugs. - A stripped power steering hose, found while investigating an oil leak in the engine bay. - Soon after, the central locking system stopped functioning. The power steering failed within the first week, confirming that these issues existed before I received the vehicle. It is evident that the car was never properly serviced or inspected, despite the promises made to me. London Mini misled me and sold me a car in poor condition. As a first-time car buyer, I trusted them— and they took full advantage of that trust. I urge you to avoid this dealership at all costs. They are dishonest, do not stand by their word, and once they have your money, they disappear. No one should have to go through this, especially when spending their hard-earned money.

Sketchy practices, as others have described. Frequent, unexplained delays, mot not actually done, more delays, polite before purchasing, unpleasant afterwards. And isn’t it funny how so many of the 5-star reviewers of this company have identical incorrect grammar and punctuation?