Lomas TravelReviews of lomastravel.com

Lomas was amazing, especially Alexis! Our flight tickets were somehow suspended right before our flight, and we had no phone or internet service in Mexico other than wifi at our hotel, because our cell phone service is from the United States. We were panicking trying to figure out how we would be able to buy tickets home at the last minute with no internet service, until Alexis from Lomas Travel / Grupo Lomas stayed with us at the airport and helped us get tickets! He let us use his wifi and even looked up tickets on his phone. If Alexis didn't help us, I don't know how we would have made it home! We are so, so grateful that Lomas Travel/Grupo Lomas has such outstanding people like Alexis!

Do not use this company. Showed up 45 minutes late to the airport and used another company to pick up my family. Cancelled the rest of the trips back to the airport told me they would refund my money on the credit card I used ! Never happened ! You’re better off using a regular taxi ! Awful company !

Had Lomas booked for meet and greet at Cancun airport, no rep waiting when we arrived, no rep anywhere to be seen. Walked around for 10 minutes when suddenly the rep turned up, asked about our transportation and he said its not here yet, made a phone call and several minutes later he took us the a waiting Econovan, interior was filthy, seats covered in stains (obviously no covid protocol for cleaning vehicles between different users) and driver had no refreshments on board for the 60-80 minute transfer. The worst service we have ever received from 8 times with Lomas.

Aggressively rude and horrible employees. I arranged a transfer from Cancun Airport to Playa del Carmen through a company who hired Lomas Travel. First they failed to show at the appropriate time, then they refused to answer their phone for 45+ minutes so the company I was working with was unable to reach them and work things out. Then some nice folks from eTransfers (use them instead!) helped me find a manager for Lomas, who first ignored me, then made me wait longer, then outright lied about being there on time (they weren't) and was outrageously rude and never offered an apology or explanation. Literally, don't use these people. While their low level staff may be okay (drivers, etc) the coordinator at Cancun Airport obviously hates other humans and shouldn't work in tourism.