LolaShoetiqueReviews of lolashoetique.com

I ordered a pair of boots from here and they didn't fit. The international shipping/duty fees ended up costing me more than the shoe itself ($45 to be exact minus the cost of the item). I was traveling to the States and thought it would be much cheaper to do the return/exchange there. I contacted Miss Lola by phone and was told that the boots were out of stock so I would have to end up returning them for store credit only. All I wanted was to exchange them for a different size but if they were no longer in stock then a customer has every right to receive a full refund. They make it a customers responsibility to cover the return shipping fees and do not refund you for shipping the item out to you. In the end, I'm losing out on a lot of money by sending the item back with only being offered store credit and no reimbursement for shipping costs. Their customer service is terrible; with a lack of compassion and appreciation for their customers. I will not be ordering from them again.

I ordered 2 pairs of sneakers and a shirt from this company during a sale. The sneakers were awful quality (looked cheap and plastic) so I decided to return the items. The company emailed me and said that because I bought during a sale I was only eligible for store credit (even though this was not visibly displayed on any of the main webpages). I’m now stuck with store credit from a store that has awful quality product and I can’t even sell the store credit because the boutique isn’t popular enough. As a side note, I should have known customer service was going to be awful in the beginning. I ordered 3 pairs of sneakers, but got an email saying one of the items was found defective during a quality control search. I assumed I wouldn’t be charged, but in a separate email they told me they were holding my payment as store credit unless I requested otherwise. I did ask for my original payment to be refunded and it took them a week to refund me for a product I never received.

I want my money my money thieves.I have placed order since October 12th and my parcel was returned parque I was not at home despite that I arranged a delivery DHL returned the parcel .and since 2 month misslola dont want to pay me back and now they block access to my account I created another account and I realize that my data is already registered except my order history. I want my refund

I ordered 2 pairs of boots and one pair came with glue on the top. I emailed them and was asked to send pictures of the bottom of the shoe. So I assumed picture of bottom to see if they have been worn. They told me they would give me store credit to just return the item. "uh hello I need a shipping label" they stated they do not provide shipping labels so I have to pay out of pocket to send the item back for a store credit. Are you freeken kidding me. I want a REFUND. This is a defective item that you send why would I have to pay for that? WORST CUSTOMER SERVICE NOW THEY ARE NOT RESPONDING TO MY EMAILS.

It’s been a week since my package has been missing and I’ve called and conctacted Lola, usps and still can’t get a response to what’s going to happen with my order. I ordered since Nov. 16th and it’s now Dec. 6th! It’s ridiculous that because they lost my package, I have to pay the Consequences! It’s honestly been the worst experience and this point I just want a Refund, which I’m probably not going to get and all the shoes that I had ordered, are out of stock!!!!!

Now they call themselves "Miss Lola", same bad service. The return policy is clear, refunds are given back to the original payment method within 30 days. So they receive my return and sat on it for a week until I e-mailed them as I of course had a tracking #. Their response: "OH NO! We do apologize. We do see that your order has been delivered back to our facility.You will be issued a store credit within 24-48 business hours." Store credit? I replied stating that I should be refunded, not store credited. Apparently now, if you use a promo code, your purchase is considered "final sale" and you are only given a store credit. Not mentioned anywhere in their "policy". Very deceitful and it's stealing from customers. So BEWARE! There are too many shoe websites selling the same items for less to deal with a dishonest company!

Just like with Fashion Nova, they don't care about normal customers. It's all about who has the most following, or is of a certain celeb status... Sad, as I've spent over $300.00 on shoes in the past two months.. Then they decide to put something on their IG about the recent Nike scandal, with a big "who cares if we lose customers" and liking comments on their IG from other races stating that white people are idiots.. No thanks...

This company has the worst customer service of life. They sure spend time, money and effort reaching out to YouTubers sending them free items and kissing their a** on social media, BUT, when it comes down to their customer service treatment of a non-YouTuber, Lola Shoetique is awful. They are unfair and unreasonable and I really do not recommend a company that treats their customer-base so poorly. Lola Shoetique, it does your brand a disservice to be up the a** of YouTubers and then treat your "everyday" customer poorly. While you give away free items to YouTubers, the everyday customer is the one that is making you a revenue. And despite all your efforts to bring "traffic" to your brand with YouTubers, if you disregard the people that are purchasing on your website, guess what?! WE WON'T COME BACK. Word of advise, stop kissing Desi Perkins' Katy Iluvsarahiii's a** and treat your customers better!